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- Tasks: Provide technical support for video surveillance equipment and assist with customer training.
- Company: Join a leading security and surveillance company with a strong reputation.
- Benefits: Gain hands-on experience, flexible hours, and develop valuable skills in a dynamic environment.
- Why this job: Be part of a team that enhances business performance and customer satisfaction.
- Qualifications: Must have good communication skills and a positive attitude; prior tech support experience preferred.
- Other info: Opportunity to work closely with various departments and grow your career in tech.
The predicted salary is between 500 - 1500 £ per month.
The Technical Support Intern plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Technical Support Intern will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
- Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
- Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
- Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
- Test and diagnose faults and undertake repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
- Provide demand consolidation, gathering product information and feedback from the Midlands market and reporting back to the product department in China HQ for product improvement and plan.
- Provide project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Qualifications:
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Good at handling pressures;
- The ability to learn new technologies fast;
- A positive attitude;
- Initiative, honesty and integrity.
Job Types: Part-time, Internship
Technical Support Internship（Mandarin Speaker） in Reading employer: Dahua UK & Ireland
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Internship（Mandarin Speaker） in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Dahua and its products thoroughly. We want you to show off your knowledge about video surveillance equipment and how you can contribute to the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We suggest focusing on common technical support scenarios to help you feel more confident when discussing your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your enthusiasm for the Technical Support Internship and how you can help us grow!
We think you need these skills to ace Technical Support Internship（Mandarin Speaker） in Reading
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight any relevant technical skills you have in your application. We want to see how you can support our products and solutions, so don’t hold back on showcasing your experience with video surveillance equipment or any related tech!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific experiences that relate to the responsibilities listed in the job description. We love seeing how you connect your background to what we do at Dahua!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon unless it’s relevant. We’re looking for someone who can communicate effectively with both clients and our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dahua UK & Ireland
✨Know Your Tech
Make sure you brush up on your knowledge of video surveillance equipment and related technologies. Familiarise yourself with common technical issues and solutions, as well as the products Dahua offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Mandarin
Since this position requires Mandarin speaking skills, practice your language skills before the interview. You might be asked to demonstrate your ability to communicate technical information in Mandarin, so consider preparing some key phrases or explanations related to technical support.
✨Showcase Your Customer Service Skills
Be ready to discuss your previous experiences in customer service or technical support roles. Think of specific examples where you successfully resolved a customer's issue or improved their experience. This will highlight your ability to maintain good relationships with clients, which is crucial for this internship.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company, the team you'll be working with, or the specific challenges they face in the technical support area. This shows your enthusiasm for the role and helps you understand how you can contribute to Dahua's success.