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- Tasks: Support sales with technical expertise in video surveillance and customer training.
- Company: Join Dahua, a leader in security and surveillance solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Why this job: Be part of a dynamic team that values innovation and customer relationships.
- Qualifications: Must have a clean UK driving license and experience in technical support.
- Other info: Engage with diverse clients and enhance your technical skills in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
- Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
- Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
- Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
- Test and diagnose faults and undertaking repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
- Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
- Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Attributes:
- Full clean UK driving license;
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial drone products.
- Good at handling pressures
- The ability to learn new technologies fast
- A positive attitude
- Initiative, honesty and integrity
Presales Engineer employer: Dahua UK & Ireland
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer
✨Tip Number 1
Familiarise yourself with Dahua's product range and the latest trends in security and surveillance technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the security and surveillance industry, especially those who have experience with Dahua products. Attend relevant events or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've provided technical support or training. Highlight your problem-solving skills and ability to communicate complex information clearly, as these are crucial for a Pre-Sales Engineer.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've built relationships with clients or stakeholders in previous roles. This will illustrate your ability to maintain good relationships, which is key for this position.
We think you need these skills to ace Presales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in security and surveillance. Emphasise your knowledge of CCTV, VMS, and other related technologies to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention specific experiences where you've successfully provided technical support or training, and how you can contribute to Dahua's business performance.
Showcase Communication Skills: In your application, demonstrate your strong communication skills. Provide examples of how you've effectively communicated with clients or team members in previous roles, especially in technical contexts.
Highlight Problem-Solving Abilities: Include instances where you've diagnosed and resolved technical issues. This is crucial for the Pre-Sales Engineer role, so make sure to detail your approach to troubleshooting and working with R&D.
How to prepare for a job interview at Dahua UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Engineer, you'll need to demonstrate a strong understanding of video surveillance equipment and related technologies. Be prepared to discuss specific products and solutions, and how they can benefit potential clients.
✨Emphasise Communication Skills
Since the role involves liaising with various stakeholders, highlight your ability to communicate complex technical information clearly. Share examples of how you've successfully interacted with customers or team members in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to troubleshoot technical issues or manage client expectations, and be ready to discuss these experiences.
✨Demonstrate Your Customer Service Approach
The role requires maintaining good relationships with distributors and clients. Be ready to explain how you prioritise customer satisfaction and gather feedback to improve services, showcasing your proactive approach.
