At a Glance
- Tasks: Support sales with technical expertise in video surveillance and customer training.
- Company: Join Dahua, a leader in security and surveillance solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration.
- Other info: Engage with diverse clients and enhance your technical skills in a fast-paced environment.
- Why this job: Be part of a dynamic team that values innovation and customer relationships.
- Qualifications: Must have a clean UK driving license and experience in technical support.
The predicted salary is between 28800 - 43200 £ per year.
The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
- Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
- Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
- Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
- Test and diagnose faults and undertaking repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
- Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
- Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Attributes:
- Full clean UK driving license;
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial drone products.
- Good at handling pressures
- The ability to learn new technologies fast
- A positive attitude
- Initiative, honesty and integrity
Presales Engineer in Aberdeen employer: Dahua UK & Ireland
Dahua is an exceptional employer that fosters a collaborative and innovative work culture, where the Pre-Sales Engineer plays a crucial role in enhancing our reputation within the security and surveillance industry. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped to excel in their roles. Located nationally, our diverse environment encourages meaningful contributions and provides unique advantages such as engaging with cutting-edge technology and a supportive network of professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Presales Engineer in Aberdeen
✨Tip Number 1
Familiarise yourself with Dahua's product range and the latest trends in security and surveillance technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the security and surveillance industry, especially those who have experience with Dahua products. Attend relevant events or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've provided technical support or training. Highlight your problem-solving skills and ability to communicate complex information clearly, as these are crucial for a Pre-Sales Engineer.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've built relationships with clients or stakeholders in previous roles. This will illustrate your capability to maintain good relationships, which is key for this position.
We think you need these skills to ace Presales Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support, particularly in security and surveillance. Emphasise your knowledge of CCTV, VMS, and other related technologies to align with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the industry. Mention specific experiences where you've successfully provided technical support or training, and how you can contribute to Dahua's business performance.
Showcase Communication Skills:In your application, demonstrate your strong communication skills. Provide examples of how you've effectively communicated with clients or team members, especially in a technical context, to resolve issues or promote products.
Highlight Problem-Solving Abilities:Include instances where you've diagnosed and resolved technical problems, particularly in video surveillance equipment. This will show your capability to handle the responsibilities of the Pre-Sales Engineer role.
How to prepare for a job interview at Dahua UK & Ireland
✨Know Your Technical Stuff
As a Pre-Sales Engineer, you'll need to demonstrate a strong understanding of video surveillance equipment and related technologies. Brush up on your knowledge of CCTV, VMS, and other relevant products before the interview, so you can confidently answer technical questions.
✨Showcase Your Communication Skills
This role requires excellent communication with both internal teams and external clients. Prepare examples of how you've effectively communicated technical information in the past, whether through training sessions or customer interactions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you've had to troubleshoot technical issues or support customers, and be ready to discuss your approach and the outcomes.
✨Demonstrate Your Customer Service Mindset
Since maintaining relationships with distributors and clients is key, be prepared to discuss how you've handled customer feedback and improved service in previous roles. Highlight your ability to listen and adapt based on client needs.
