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- Tasks: Support sales with technical expertise in video surveillance and customer training.
- Company: Join Dahua, a leader in security and surveillance solutions.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Must have a clean UK driving license and experience in technical support.
- Other info: Engage with diverse clients and enhance your technical knowledge in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as distributors, system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
- Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
- Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
- Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
- Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales staff for sales target.
- Test and diagnose faults and undertaking repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
- Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
- Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Attributes:
- Full clean UK driving license;
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;
- Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and industrial drone products.
- Good at handling pressures
- The ability to learn new technologies fast
- A positive attitude
- Initiative, honesty and integrity
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer
✨Tip Number 1
Familiarise yourself with Dahua's product range and the latest trends in security and surveillance technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the security and surveillance industry, especially those who have experience with Dahua products. Attend relevant events or join online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully provided technical support or training. Highlight your problem-solving skills and ability to communicate complex information clearly to various stakeholders.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've maintained relationships with clients or partners in previous roles. Emphasising your ability to listen and respond to feedback will resonate well with the hiring team.
We think you need these skills to ace Presales Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pre-Sales Engineer at Dahua. Familiarise yourself with their products and services, especially in video surveillance, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior experience in technical support roles or customer service. Mention specific instances where you've successfully resolved technical issues or provided training, as these are key aspects of the job.
Showcase Technical Knowledge: Demonstrate your knowledge of CCTV, VMS, and other relevant technologies in your application. Use specific examples to illustrate your expertise and how it can benefit Dahua's clients and business performance.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job description. Highlight your ability to maintain relationships with clients and your proactive approach to problem-solving, which are crucial for this role.
How to prepare for a job interview at Dahua UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Engineer, you'll need to demonstrate a strong understanding of CCTV, VMS, and other security technologies. Be prepared to discuss specific products and solutions you've worked with, and how they can benefit potential clients.
✨Emphasise Communication Skills
This role requires excellent communication with both internal teams and external clients. Highlight your experience in collaborating with sales, marketing, and technical departments, and provide examples of how you've effectively communicated complex technical information to non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of examples where you've successfully diagnosed technical issues or provided exceptional customer support, and be ready to explain your thought process.
✨Demonstrate Your Customer-Centric Approach
The ability to maintain good relationships with clients is crucial. Share experiences where you've listened to client feedback and adapted your approach to meet their needs, showcasing your commitment to customer satisfaction and business growth.
