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- Tasks: Provide top-notch technical support and maintenance for medical devices in the field.
- Company: Join a rapidly growing global medical device company with a people-centric culture.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
- Why this job: Make a real difference in healthcare while working with cutting-edge technology.
- Qualifications: Degree-level education and experience in Endoscopy preferred.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Dahlia Recruitment - Life Sciences are working in partnership with a rapidly growing Global Medical Device company. Due to continuing growth and increasing demands within the UK market we are recruiting a field service engineer with experience in Endoscopy to join our highly successful service team. The role will cover surrounding areas of Leicester, Nottingham, Derby etc.
This role will have primary responsibility for the service, maintenance and in-field customer experience for both the current and future install base.
SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES:- Delivery of all technical service support in a customer-focused, efficient, and profitable manner to increase customer satisfaction, loyalty, retention and to exceed their expectations.
- Ensure all Technical Service Support activities support and strengthen the strategic and commercial growth objectives of the organisation.
- Meet the key performance indicators as set to determine and improve the effectiveness of all technical service support activities.
- Manage the end-to-end complaint handling documentation, service records, & reports.
- Analyse causes of complaints upon receipt of returned devices.
- Oversee the repair & test returned medical devices distribution network.
- Responsible for the return, recertify, & reissue medical devices for evaluation, maintaining logistic control & tracking.
- Provide level II/III troubleshooting & customer support as needed.
- Update Device History Records in document control system when required.
- Maintain inventory status of devices & spare service parts in MRP / ERP systems.
- Resolve customer (direct & indirect) technical complaints and respond to complex customer technical inquiries.
- Service as a profitable part of our three commercial pillars (Capital, Consumable, Service).
- Prepare and oversee the preparation of reports and or statistics related to the technical service support function for the Corporate and Local SLT as required.
- Develop technical service support representatives.
- Experience of working in Endoscopy is highly desirable.
- Strong information processing skills.
- Experience with document management systems (e.g. D365 or similar) is highly desirable.
- Previous experience in a similar Service environment (desired experience 5+ years).
- Strong project management and organisational skills – multi-tasking with fluid and challenging deadlines will be part of the day-to-day growth of the business.
- Experience in recording and documenting service (inc. complaint-handling process) in line with regulatory requirements (ISO13485).
- Technical ability and understanding of electromechanical devices to allow over the phone troubleshooting.
- Technical Service management and complaints-handling experience.
- High level of computer skills, particularly in MS Office suite, and a good ability to learn new systems.
- Strong commercial awareness in order to identify new business opportunities.
- Ability to build rapport with a broad range of people.
- Excellent communications skills with a focus on customer-centric delivery (for both internal and external “customers” to the business).
- Collaborative and supportive approach with excellent interpersonal skills.
- Highly motivated and energetic problem-solver.
- As a fast-growing organisation having a flexible and agile approach, and a “can do” attitude is a must.
- Openness and adaptation to change.
- Desire to learn and develop.
- Strong commitment to quality.
- Willingness to take ownership and control of this role to drive positive outcomes.
- Attention to detail and the capability to analyse data and make sound conclusions.
- Educated to degree-level standard essential with strong written and verbal skills.
- Automated endoscope reprocessors – quarterly testing (WTM2) & Automated endoscope reprocessors – annual testing (WTM3) or Automated endoscope reprocessors – periodic testing (WTM5) validation qualification is highly desirable.
- Highly competent/experienced user of MS Office packages.
This is an excellent opportunity to join a growing company with fantastic working culture who are highly people centric.
Field Service Engineer - Life Science in Nottingham employer: Dahlia Recruitment
Contact Detail:
Dahlia Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Life Science in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the medical device industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at companies you’re interested in. You never know who might help you land that interview!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of endoscopy and electromechanical devices. Practice explaining complex concepts in simple terms, as you’ll need to demonstrate your expertise and communication skills during interviews.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Field Service Engineer - Life Science in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in Endoscopy and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled challenges in previous roles, especially in technical service environments. We’re all about finding solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Dahlia Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of endoscopy and the specific medical devices you'll be working with. Familiarise yourself with common troubleshooting scenarios and be ready to discuss your past experiences in a similar service environment.
✨Showcase Your Customer Focus
Since this role is all about enhancing customer satisfaction, prepare examples of how you've successfully handled customer complaints or improved client relationships in the past. Highlight your ability to build rapport and communicate effectively.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think through how you would approach technical issues or customer complaints, showcasing your analytical skills and ability to think on your feet.
✨Get Familiar with the Company Culture
Research the company’s values and culture. Be prepared to discuss how your personal attributes align with their people-centric approach. Showing that you’re a good fit for their team can set you apart from other candidates.