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- Tasks: Provide top-notch technical support and maintenance for medical devices in the field.
- Company: Join a rapidly growing Global Medical Device company with a people-centric culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Degree-level education and experience in Endoscopy preferred.
- Other info: Collaborative team atmosphere with a focus on innovation and customer satisfaction.
Dahlia Recruitment - Life Sciences are working in partnership with a rapidly growing Global Medical Device company. Due to continuing growth and increasing demands within the UK market we are recruiting a field service engineer with experience in Endoscopy to join our highly successful service team. The role will cover surrounding areas of Manchester, Derby and occasional travel to parts of East Midlands.
This role will have primary responsibility for the service, maintenance and in-field customer experience for both the current and future install base.
SPECIFIC RESPONSIBILITIES & ACCOUNTABILITIES:- Delivery of all technical service support in a customer-focused, efficient, and profitable manner to increase customer satisfaction, loyalty, retention and to exceed their expectations.
- Ensure all Technical Service Support activities support and strengthen the strategic and commercial growth objectives of the organisation.
- Meet the key performance indicators as set to determine and improve the effectiveness of all technical service support activities.
- Manage the end-to-end complaint handling documentation, service records, & reports.
- Analyse causes of complaints upon receipt of returned devices.
- Oversee the repair & test returned medical devices distribution network.
- Responsible for the return, recertify, & reissue medical devices for evaluation, maintaining logistic control & tracking.
- Provide level II/III troubleshooting & customer support as needed.
- Update Device History Records in document control system when required.
- Maintain inventory status of devices & spare service parts in MRP / ERP systems.
- Resolve customer (direct & indirect) technical complaints and respond to complex customer technical inquiries.
- Service as a profitable part of our three commercial pillars (Capital, Consumable, Service).
- Prepare and oversee the preparation of reports and or statistics related to the technical service support function for the Corporate and Local SLT as required.
- Develop technical service support representatives.
- Experience of working in Endoscopy is highly desirable.
- Strong information processing skills.
- Experience with document management systems (e.g. D365 or similar) is highly desirable.
- Previous experience in a similar Service environment (desired experience 5+ years).
- Strong project management and organisational skills; multi-tasking with fluid and challenging deadlines will be part of the day-to-day growth of the business.
- Experience in recording and documenting service (inc. complaint-handling process) in line with regulatory requirements (ISO13485).
- Technical ability and understanding of electromechanical devices to allow over the phone troubleshooting.
- Technical Service management and complaints-handling experience.
- High level of computer skills, particularly in MS Office suite, and a good ability to learn new systems.
- Strong commercial awareness in order to identify new business opportunities.
- Ability to build rapport with a broad range of people.
- Excellent communications skills with a focus on customer-centric delivery (for both internal and external customers to the business).
- Collaborative and supportive approach with excellent interpersonal skills.
- Highly motivated and energetic problem-solver.
- As a fast-growing organisation having a flexible and agile approach, and a can do attitude is a must.
- Openness and adaptation to change.
- Desire to learn and develop.
- Strong commitment to quality.
- Willingness to take ownership and control of this role to drive positive outcomes.
- Attention to detail and the capability to analyse data and make sound conclusions.
- Educated to degree-level standard essential with strong written and verbal skills.
- Automated endoscope reprocessors quarterly testing (WTM2) & Automated endoscope reprocessors annual testing (WTM3) or Automated endoscope reprocessors periodic testing (WTM5) validation qualification is highly desirable.
- Highly competent/experienced user of MS Office packages.
This is an excellent opportunity to join a growing company with fantastic working culture who are highly people centric.
Field Service Engineer in Derby employer: Dahlia Recruitment Ltd
Contact Detail:
Dahlia Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical device industry, especially those who know about Endoscopy. Attend relevant events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss your experience with electromechanical devices and troubleshooting. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing that Field Service Engineer role. We’re all about making the application process smooth and straightforward, so don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in Endoscopy and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Since this role involves troubleshooting and technical support, make sure to showcase your technical abilities. Mention any experience with document management systems or electromechanical devices that you've worked with.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dahlia Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of endoscopy and the specific medical devices you'll be working with. Familiarise yourself with common troubleshooting scenarios and be ready to discuss your past experiences in a similar service environment.
✨Showcase Your Customer Focus
Since this role is all about customer satisfaction, prepare examples that highlight your ability to build rapport and resolve technical complaints. Think of situations where you went above and beyond to ensure a positive customer experience.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Be prepared to explain your understanding of electromechanical devices and how you would handle complex customer inquiries. Practising these responses can help you feel more confident.
✨Demonstrate Your Organisational Skills
With the need for strong project management and multi-tasking abilities, come equipped with examples of how you've successfully managed multiple tasks or projects under tight deadlines. This will show your potential employer that you can thrive in a fast-paced environment.
