At a Glance
- Tasks: Provide top-notch IT support and troubleshoot a variety of tech issues.
- Company: Join DAG Tech, a dynamic company in the heart of London.
- Benefits: Competitive hourly rate and opportunities for career advancement.
- Other info: Perfect for tech-savvy individuals looking to grow in IT support.
- Why this job: Gain hands-on experience with diverse technologies while helping users succeed.
- Qualifications: Experience with Windows, Mac, mobile devices, and cloud services required.
The predicted salary is between 36 - 36 £ per hour.
DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in London. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.
Role Description
- Support end-users with efficient resolutions. Sample tasks include:
- Computer configurations and troubleshooting
- Hardware troubleshooting
- Network connectivity issues
- Video conferencing system troubleshooting
- User onboarding and offboarding
- Cloud services account creation and configuration
- Password resets
- Configuring user permissions
- Ensure high quality of support
- Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
- Build and maintain accurate technical documentation including accurate time tracking
Role Format
- Type: Contract
- Schedule: Contract as needed, 10–40 hours per week
- Performance: At client site 100% of the time, London
Technical Proficiencies Required
- Desktop: Windows, Mac
- Mobile: iPhone, Android
- Cloud: Microsoft 365, Google Workspace, Zoom
- Network: Ethernet, wireless, firewall, router
Personal Skills Required
- High level of professionalism
- Positive attitude
- Superior customer service skills
- Team player
- Consistency and reliability
- Exceptional verbal communication and technical writing skills
- Ability to multi-task gracefully
- Ability to exercise clear judgment
Opportunities for Advancement
- Tier III engineering
- Project engineering
- Cybersecurity roles
- Compliance support roles
- Client management responsibilities
- Engineering management responsibilities
Engagement: Contract | Rate: $28–$36/hr | Location: London, UK
Tier II IT Support Engineer – On-Site (London) #1 – Contract DAG Tech employer: DAG Tech
DAG Tech is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in the heart of London. With a focus on professional growth, we offer extensive training opportunities and exposure to diverse technologies, ensuring that our team members are well-equipped to excel in their roles. Join us for a rewarding experience where your contributions directly impact our success and where you can thrive in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Tier II IT Support Engineer – On-Site (London) #1 – Contract DAG Tech
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DAG Tech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DAG Tech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DAG Tech!
✨Direct Apply to DAG Tech
Let's not forget to apply directly through the DAG Tech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tier II IT Support Engineer – On-Site (London) #1 – Contract DAG Tech
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DAG Tech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DAG Tech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DAG Tech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
