At a Glance
- Tasks: Provide top-notch IT support and troubleshoot a variety of tech issues.
- Company: Join DAG Tech, a dynamic team in the heart of London.
- Benefits: Competitive hourly rate and hands-on experience with cutting-edge technologies.
- Other info: Great opportunities for career advancement in IT and engineering roles.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience with Windows, Mac, and mobile devices; strong customer service skills.
The predicted salary is between 50000 - 72000 € per year.
DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in London. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.
Role Description
- Support end-users with efficient resolutions. Sample tasks include:
- Computer configurations and troubleshooting
- Hardware troubleshooting
- Network connectivity issues
- Video conferencing system troubleshooting
- User onboarding and offboarding
- Cloud services account creation and configuration
- Password resets
- Configuring user permissions
- Ensure high quality of support
- Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
- Build and maintain accurate technical documentation including accurate time tracking
Role Format
- Type: Contract
- Schedule: Contract as needed, 10–40 hours per week
- Performance: At client site 100% of the time, London
Technical Proficiencies Required
- Desktop: Windows, Mac
- Mobile: iPhone, Android
- Cloud: Microsoft 365, Google Workspace, Zoom
- Network: Ethernet, wireless, firewall, router
Personal Skills Required
- High level of professionalism
- Positive attitude
- Superior customer service skills
- Team player
- Consistency and reliability
- Exceptional verbal communication and technical writing skills
- Ability to multi-task gracefully
- Ability to exercise clear judgment
Opportunities for Advancement
- Tier III engineering
- Project engineering
- Cybersecurity roles
- Compliance support roles
- Client management responsibilities
- Engineering management responsibilities
Engagement: Contract | Rate: $28–$36/hr | Location: London, UK (On-Site)
Tier II IT Support Engineer – On-Site (London) #1 – Contract employer: DAG Tech
DAG Tech is an exceptional employer that values its employees by providing a dynamic work environment in the heart of London. With a strong focus on professional development, you will have ample opportunities to advance your career into Tier III engineering, project management, or even cybersecurity roles. Our collaborative culture fosters teamwork and innovation, ensuring that you are supported while delivering top-notch IT solutions to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Tier II IT Support Engineer – On-Site (London) #1 – Contract
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or join online forums where you can chat with other IT pros. You never know who might have a lead on your next gig!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or configuring systems, consider creating a portfolio or a blog where you share your experiences and solutions. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each role. Research the company and mention specific technologies or challenges they face in your conversations. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that Tier II IT Support Engineer role!
We think you need these skills to ace Tier II IT Support Engineer – On-Site (London) #1 – Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the Tier II IT Support Engineer role, so don’t be shy about showcasing your tech know-how!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled similar challenges in the past and how you can bring that expertise to us.
Show Off Your Communication Skills:Since this role involves a lot of interaction with end-users, make sure your application reflects your exceptional verbal and written communication skills. We love candidates who can convey technical information clearly and concisely!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at DAG Tech
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows, Mac, and mobile devices. Be ready to discuss troubleshooting methods for common issues like network connectivity and video conferencing systems. The more confident you are in your tech knowledge, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about supporting end-users, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues efficiently and kept a positive attitude. This will demonstrate that you can handle the pressures of a helpdesk environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would approach common IT support challenges, like onboarding a new user or resolving a password reset issue. This will show that you can think on your feet and apply your knowledge practically.
✨Highlight Your Team Player Attitude
DAG Tech values teamwork, so be sure to convey your ability to collaborate effectively. Share experiences where you worked as part of a team to solve problems or improve processes. This will help illustrate that you're not just a lone wolf but someone who thrives in a collaborative environment.
