At a Glance
- Tasks: Provide top-notch IT support and troubleshoot a variety of tech issues.
- Company: Join DAG Tech, a dynamic company in the heart of London.
- Benefits: Enjoy competitive salary, paid time off, and opportunities for growth.
- Other info: Great career advancement opportunities in engineering and cybersecurity.
- Why this job: Make a real difference by helping users with their tech challenges.
- Qualifications: Experience with Windows, Mac, and excellent customer service skills.
The predicted salary is between 74880 - 74880 £ per year.
DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in London. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.
Role Description
- Support end-users with efficient resolutions. Sample tasks include:
- Computer configurations and troubleshooting
- Hardware troubleshooting
- Network connectivity issues
- Video conferencing system troubleshooting
- User onboarding and offboarding
- Cloud services account creation and configuration
- Password resets
- Configuring user permissions
- Ensure high quality of support
- Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
- Build and maintain accurate technical documentation including accurate time tracking
Role Format
- Type: Full Time Employee
- Schedule: 40 hours per week
- Performance: At client site 100% of the time, London
- Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal
Technical Proficiencies Required
- Desktop: Windows, Mac
- Mobile: iPhone, Android
- Cloud: Microsoft 365, Google Workspace, Zoom
- Network: Ethernet, wireless, firewall, router
Personal Skills Required
- High level of professionalism
- Positive attitude
- Superior customer service skills
- Team player
- Consistency and reliability
- Exceptional verbal communication and technical writing skills
- Ability to multi-task gracefully
- Ability to exercise clear judgment
Opportunities for Advancement
- Tier III engineering
- Project engineering
- Cybersecurity roles
- Compliance support roles
- Client management responsibilities
- Engineering management responsibilities
Engagement: Full Time Employee | Salary: $58,240–$74,880/year | Location: London, UK (On-Site)
Tier II IT Support Engineer – On-Site (London) – Full Time DAG Tech employer: DAG Tech
DAG Tech is an exceptional employer that values its employees by providing a dynamic work environment in the heart of London. With a strong focus on professional development, team collaboration, and a commitment to excellent customer service, employees enjoy opportunities for advancement into various technical and management roles. The company also offers generous paid time off and a supportive culture that fosters growth and innovation.
