At a Glance
- Tasks: Provide top-notch IT support and troubleshoot a variety of tech issues.
- Company: Join DAG Tech, a dynamic team in the heart of London.
- Benefits: Competitive hourly rate and hands-on experience with cutting-edge technologies.
- Other info: Great opportunities for career advancement in IT and engineering.
- Why this job: Make a real difference by helping users solve their tech problems every day.
- Qualifications: Experience with Windows, Mac, and mobile devices; strong customer service skills.
The predicted salary is between 36 - 36 £ per hour.
DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in London. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.
Role Description
- Support end-users with efficient resolutions. Sample tasks include:
- Computer configurations and troubleshooting
- Hardware troubleshooting
- Network connectivity issues
- Video conferencing system troubleshooting
- User onboarding and offboarding
- Cloud services account creation and configuration
- Password resets
- Configuring user permissions
- Ensure high quality of support
- Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
- Build and maintain accurate technical documentation including accurate time tracking
Role Format
- Type: Contract
- Schedule: Contract as needed, 10–40 hours per week
- Performance: At client site 100% of the time, London
Technical Proficiencies Required
- Desktop: Windows, Mac
- Mobile: iPhone, Android
- Cloud: Microsoft 365, Google Workspace, Zoom
- Network: Ethernet, wireless, firewall, router
Personal Skills Required
- High level of professionalism
- Positive attitude
- Superior customer service skills
- Team player
- Consistency and reliability
- Exceptional verbal communication and technical writing skills
- Ability to multi-task gracefully
- Ability to exercise clear judgment
Opportunities for Advancement
- Tier III engineering
- Project engineering
- Cybersecurity roles
- Compliance support roles
- Client management responsibilities
- Engineering management responsibilities
Engagement: Contract | Rate: $28–$36/hr | Location: London, UK (On-Site)
Tier II IT Support Engineer – On-Site (London) #1 – Contract DAG Tech employer: DAG Tech
DAG Tech is an exceptional employer that values its employees by providing a dynamic work environment in the heart of London. With a strong focus on professional development, you will have opportunities to advance into Tier III engineering and cybersecurity roles while enjoying a supportive team culture that prioritises superior customer service and collaboration. The on-site nature of this role ensures you are directly engaged with end-users, allowing for meaningful interactions and immediate impact in your work.
