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- Tasks: Provide 1st line IT support and troubleshoot tech issues with a fun team.
- Company: Dynamic Managed Service Provider in Sheffield with a playful culture.
- Benefits: Competitive salary, bonuses, 20 holiday days, free gym membership, and more.
- Other info: Enjoy team socials, a positive work environment, and career growth opportunities.
- Why this job: Join a supportive team, solve problems, and grow your IT skills.
- Qualifications: Experience in IT support and a passion for helping people.
The predicted salary is between 25000 - 30000 £ per year.
We’re a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we’re not your average IT company. We believe tech should be enjoyable, both for our clients and our team. We’ve built a culture that’s playful, people-first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session.
Your day-to-day will include:
- Providing 1st line technical support via phone, email, and remote tools
- Logging and managing support tickets in our helpdesk system
- Troubleshooting hardware, software, and network issues
- Setting up and configuring desktops, laptops, printers, and mobile devices
- Installing and maintaining Microsoft 365 apps and user accounts
- Managing password resets, permissions, and access control
- Assisting with basic network and connectivity troubleshooting
- Escalating complex issues to 2nd Line Engineers when needed and learning from them!
- Documenting fixes and contributing to our internal knowledge base
- Delivering excellent customer service every time
What kind of person we are looking for:
- Some experience in an IT support role, helpdesk, or MSP environment
- Familiarity with Microsoft 365 administration
- Windows 10/11 and common desktop applications
- Basic networking (DNS, DHCP, IP addressing, Wi-Fi troubleshooting)
- A genuine passion for tech and helping people
- Excellent telephone manner
- De-escalation tactics or happy to learn for the disgruntled customers
- A problem-solving mindset and eagerness to learn new things
- Excellent communication skills and a customer first attitude
- A full clean UK driving licence as you may occasionally visit client sites
- Learning the Daffodil Values to the best of your ability.
- Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis.
What we will offer you:
- EOTM & 'Special Mention' bonus
- Annual performance bonus
- 20 holiday days + bank hols
- 1 Week Christmas shutdown
- Extra day off for your birthday
- Tenure based holiday accrual
- Free On-site parking
- Regular team socials
- Use of company vehicle
- Cycle to work scheme
- Free gym membership
- Free eye test
- Better book club membership
- Company pension scheme
We’re a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own — so creating a positive, fun, and supportive culture really matters to us.
If you’re a motivated IT professional who enjoys hands-on work, client interaction, and being part of a growing, fun-loving team, we’d love to hear from you. If you’re someone who enjoys rolling up your sleeves and taking ownership, you’ll fit right in. If you’re looking for an easy ride, this probably isn’t the place for you!
Apply now and let’s talk about your next career move. We are an equal opportunity employer and welcome applications from all qualified candidates.
1st Line IT Support Engineer in Sheffield employer: Daffodil IT
Contact Detail:
Daffodil IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer in Sheffield
✨Tip Number 1
Get to know the company culture before your interview! Check out their social media and website to see how they interact with clients and each other. This will help you tailor your answers and show that you're a great fit for their playful, people-first vibe.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware and software issues, brush up on common problems and solutions. Maybe even set up a mock helpdesk scenario with a friend to get comfortable with the process.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Ask about their team dynamics or how they celebrate successes—this aligns with their fun-loving culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team!
We think you need these skills to ace 1st Line IT Support Engineer in Sheffield
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let us see your genuine love for technology and helping people. Share any relevant experiences or projects that highlight your enthusiasm for IT support!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your experience with Microsoft 365, Windows, and any troubleshooting you've done. We want to see how you fit into our playful, people-first culture!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. Remember, we appreciate excellent communication skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Daffodil IT
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows 10/11, and basic networking concepts like DNS and DHCP. Being able to confidently discuss these topics will show that you’re ready to tackle the technical challenges of the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in past roles. Think about times when you’ve de-escalated a situation or helped a frustrated client. This will demonstrate your ability to handle the people-first culture they value.
✨Practice Problem-Solving Scenarios
Anticipate common IT issues and practice how you would troubleshoot them. Be ready to walk through your thought process during the interview, as this will highlight your problem-solving mindset and eagerness to learn.
✨Embrace the Company Culture
Familiarise yourself with the company’s playful and collaborative culture. Be prepared to discuss how you can contribute to this environment, whether it’s through team socials or your approach to problem-solving sessions. Show them you’re not just a techie, but a team player!