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- Tasks: Provide friendly 1st line IT support and solve tech problems for clients.
- Company: Join Daffodil IT, a fun and innovative Managed Service Provider in Sheffield.
- Benefits: Enjoy competitive pay, bonuses, holiday perks, and a supportive work culture.
- Other info: Be part of a playful team that values collaboration and celebrates success.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Some IT support experience and a passion for helping people.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a friendly, motivated 1st Line IT Support Technician to join our technical team at Daffodil IT. You’ll be the first point of contact for our clients, solving problems, logging and escalating tickets, and helping to keep systems running smoothly. This is a great role for someone who enjoys variety, wants to develop their technical skills, and is excited about progressing into a 2nd Line or project‑focused role over time.
We’re a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we’re not your average IT company. We believe tech should be enjoyable, both for our clients and our team. We’ve built a culture that’s playful, people‑first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session.
Key responsibilities
- Providing 1st line technical support via phone, email, and remote tools
- Logging and managing support tickets in our helpdesk system
- Troubleshooting hardware, software, and network issues
- Setting up and configuring desktops, laptops, printers, and mobile devices
- Installing and maintaining Microsoft 365 apps and user accounts
- Managing password resets, permissions, and access control
- Assisting with basic network and connectivity troubleshooting
- Escalating complex issues to 2nd Line Engineers when needed and learning from them!
- Documenting fixes and contributing to our internal knowledge base
- Delivering excellent customer service every time
What kind of person we are looking for
- Some experience in an IT support role, helpdesk, or MSP environment
- Familiarity with: Microsoft 365 administration, Windows 10/11 and common desktop applications, Basic networking (DNS, DHCP, IP addressing, Wi‑Fi troubleshooting)
- A genuine passion for tech and helping people
- Excellent telephone manner
- De‑escalation tactics or happy to learn for the disgruntled customers
- A problem‑solving mindset and eagerness to learn new things
- Excellent communication skills and a customer first attitude
- A full clean UK driving licence as you may occasionally visit client sites
- Learning the Daffodil Values to the best of your ability. Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis.
What we will offer you
- EOTM & 'Special Mention' bonus
- Annual performance bonus
- 20 holiday days + bank hols
- 1 Week Christmas shutdown
- Extra day off for your birthday
- Tenure based holiday accrual
- Free On‑site parking
- Regular team socials
- Use of company vehicle
- Cycle to work scheme
- Free gym membership
- Free eye test
- Better book club membership
- Company pension scheme
We’re a driven and dedicated team that takes pride in doing great work and supporting one another to achieve our goals. We work hard, move fast, and celebrate our successes together. The truth is, we spend more time with our work family than our own — so creating a positive, fun, and supportive culture really matters to us. If you’re a motivated IT professional who enjoys hands‑on work, client interaction, and being part of a growing, fun‑loving team, we’d love to hear from you. If you’re someone who enjoys rolling up your sleeves and taking ownership, you’ll fit right in. Apply now and let’s talk about your next career move. We are an equal opportunity employer and welcome applications from all qualified candidates.
1st Line IT Support Technician in Sheffield employer: Daffodil Group
Contact Detail:
Daffodil Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician in Sheffield
✨Tip Number 1
Get to know the company culture before your interview! Daffodil IT values a playful and people-first environment, so show them you’re not just about tech skills but also about fitting in with their fun-loving team.
✨Tip Number 2
Practice your problem-solving skills! Since you’ll be troubleshooting issues for clients, think of common tech problems and how you’d resolve them. This will help you shine during the interview when they ask about your approach.
✨Tip Number 3
Don’t forget to highlight your customer service skills! Daffodil IT is all about delivering excellent service, so share examples of how you’ve helped customers in the past, especially if you’ve turned a disgruntled client into a happy one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Daffodil IT family. Let’s get you on board!
We think you need these skills to ace 1st Line IT Support Technician in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We’re all about a friendly and playful culture at Daffodil IT, so don’t be afraid to show us who you are. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the role of 1st Line IT Support Technician. Highlight your relevant experience with Microsoft 365, troubleshooting, and customer service. We want to see how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforward communication, just like you’ll be doing with our clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Daffodil IT. We can’t wait to hear from you!
How to prepare for a job interview at Daffodil Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows 10/11, and basic networking concepts like DNS and DHCP. Being able to confidently discuss these topics will show that you’re ready to tackle the technical challenges of the role.
✨Practice Your Customer Service Skills
Since you'll be the first point of contact for clients, practice your communication skills. Role-play common scenarios with a friend or family member, focusing on how to handle disgruntled customers and de-escalate tense situations.
✨Familiarise Yourself with the Company Culture
Daffodil IT values a playful and people-first culture. Research their values and think about how you can embody them in your responses. Show enthusiasm for collaboration and a positive attitude during the interview.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewers. This could be about their team dynamics, opportunities for growth, or how they celebrate successes. It shows you're genuinely interested in the role and the company.