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- Tasks: Provide friendly 1st line IT support and solve tech problems for clients.
- Company: Join Daffodil IT, a playful and people-first Managed Service Provider.
- Benefits: Full-time role with opportunities for growth and development in tech.
- Other info: Expect laughter, collaboration, and the occasional pizza-fuelled problem-solving session.
- Why this job: Kickstart your IT career while enjoying a fun and collaborative work culture.
- Qualifications: Some IT support experience and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for a friendly, motivated 1st Line IT Support Technician to join our technical team at Daffodil IT. You’ll be the first point of contact for our clients, solving problems, logging and escalating tickets, and helping to keep systems running smoothly. This is a great role for someone who enjoys variety, wants to develop their technical skills, and is excited about progressing into a 2nd Line or project‑focused role over time.
We’re a growing, forward thinking Managed Service Provider (MSP) based in Sheffield, and we’re not your average IT company. We believe tech should be enjoyable, both for our clients and our team. We’ve built a culture that’s playful, people‑first, and full of opportunities to grow. Expect collaboration, laughter, and the occasional pizza fuelled problem solving session.
Key responsibilitiesYour day‑to‑day will include:
- Providing 1st line technical support via phone, email, and remote tools
- Logging and managing support tickets in our helpdesk system
- Troubleshooting hardware, software, and network issues
- Setting up and configuring desktops, laptops, printers, and mobile devices
- Installing and maintaining Microsoft 365 apps and user accounts
- Managing password resets, permissions, and access control
- Assisting with basic network and connectivity troubleshooting
- Escalating complex issues to 2nd Line Engineers when needed and learning from them!
- Documenting fixes and contributing to our internal knowledge base
- Delivering excellent customer service every time
- Some experience in an IT support role, helpdesk, or MSP environment
- Familiarity with Microsoft 365 administration
- Windows 10/11 and common desktop applications
- Basic networking (DNS, DHCP, IP addressing, Wi‑Fi troubleshooting)
- A genuine passion for tech and helping people
- Excellent telephone manner
- De‑escalation tactics or happy to learn for the disgruntled customers
- A problem‑solving mindset and eagerness to learn new things
- Excellent communication skills and a customer first attitude
- A full clean UK driving licence as you may occasionally visit client sites
- Learning the Daffodil Values to the best of your ability. Representing Daffodil Group in person and over the phone to a high professional standard on a daily basis.
EOTM
1st Line IT Support Technician employer: Daffodil Group
Contact Detail:
Daffodil Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can solve common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It shows you’re genuinely interested!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your personality right from the start.
We think you need these skills to ace 1st Line IT Support Technician
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and motivated nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the 1st Line IT Support Technician role. Highlight your relevant experience with Microsoft 365, Windows, and any customer service skills that align with our playful, people-first culture.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance. We appreciate clarity just as much as we appreciate a good laugh!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Daffodil IT!
How to prepare for a job interview at Daffodil Group
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows 10/11, and basic networking concepts like DNS and DHCP. Being able to discuss these topics confidently will show that you’re ready to tackle the technical challenges of the role.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for clients, practice how you would handle different customer scenarios. Think about how to de-escalate situations and provide excellent service, as this is key to thriving in a support role.
✨Prepare for Problem-Solving Questions
Expect questions that test your problem-solving abilities. Prepare examples from your past experiences where you successfully resolved issues or learned something new. This will demonstrate your proactive mindset and eagerness to learn.
✨Embrace the Company Culture
Familiarise yourself with Daffodil IT's playful and people-first culture. Be ready to discuss how you can contribute to this environment, whether through collaboration or bringing a positive attitude to the team. A good cultural fit is just as important as technical skills!