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- Tasks: Process and investigate insurance claims, ensuring validity and managing from start to settlement.
- Company: Join a leading global insurance firm with a focus on customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Dynamic team environment with excellent support for personal and professional growth.
- Why this job: Make a real difference by helping customers navigate their claims and ensuring fair settlements.
- Qualifications: Experience in handling injury claims and strong communication skills required.
The predicted salary is between 29000 - 29000 £ per year.
OVERALL ROLE PURPOSE: Responsible for processing and investigating insurance claims relating to customers' General Liability policies. This will involve working with the policy holder, colleagues and other professionals to ensure that the claim is valid. The role of a claims handler is predominantly to process a customer's insurance claim. You'll be involved in managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity. You will be involved in the handling of Employers and Public Liability injury claims and will need to have a good understanding of the sector and laws surrounding these. You'll be assisting with providing the customer any other services that may be required following an accident or incident.
KEY ACCOUNTABILITIES:
- Handling of General Liability claims from the start to the settlement.
- Managing a claim from start to finish through to settlement, carrying out investigations with the client to enable you to make the correct liability decision.
- Investigating the extent and validity of a claim and checking for any potential fraudulent activity.
- Coordinating services that may be required by the claimant following an accident or incident.
- Managing claims via the MOJ Portal, including key dates and how to manage a stage 2 and 3 pack.
- Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system, including liaising with law firms to facilitate medical reports.
- Speaking to customers, third parties, lawyers, medical professionals and other relevant parties and advising them on any issues that may arise.
- Understanding medical terms and being able to read and translate medical reports.
- Liaising with adjusters, examiners and investigators to evaluate the insurance claim.
- Investigating the claim to ensure it’s genuine.
- Working with risk analysts, brokers, underwriters and other relevant parties to reach settlement.
- Ensuring a fair settlement and good customer service for the client.
KNOWLEDGE & SKILLS:
- Previous experience with handling and investigating Injury claims and managing your own portfolio with a value of up to £25,000.
- Knowledge of how the MOJ portal works, the key dates involved and how to manage stage 2 and 3 packs.
- Knowledge of how to deal with a claim involving wage loss and the importance of having an up to date CRU certificate.
- Experience handling bodily injury claims and claims through to litigation.
- Knowledge on how to value an injury claim and what tools to use to enable you to do this.
- Strong phone and verbal communication skills along with active listening.
- Ability to multi-task, set priorities, and manage time effectively.
- Knowledge of Microsoft Office i.e. Word, Outlook, Excel.
- Experience working alongside loss adjusters to determine the level of damage caused and building good working relationships with them and other professionals.
- A good understanding of the legal system.
Insurance Claims Handler employer: Daffin Kirbyshire Associates
Contact Detail:
Daffin Kirbyshire Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work as claims handlers. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of General Liability policies and the MOJ portal. Be ready to discuss your experience with injury claims and how you’ve handled them in the past. Confidence is key!
✨Tip Number 3
Showcase your communication skills! During interviews, highlight your ability to liaise with various parties, from clients to medical professionals. Share examples of how you’ve effectively managed claims and resolved issues.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that claims handler role. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace Insurance Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Claims Handler role. Highlight your experience with injury claims and any relevant knowledge of the MOJ portal. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about handling insurance claims and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves liaising with various parties, make sure to showcase your strong communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, let us know you can handle conversations like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Daffin Kirbyshire Associates
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of General Liability claims and the specific processes involved. Familiarise yourself with the MOJ Portal, key dates, and how to manage stage 2 and 3 packs. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
As a claims handler, you'll be speaking to various parties, so practice your verbal communication skills. Prepare examples of how you've effectively communicated with clients, lawyers, or medical professionals in the past. This will demonstrate your ability to handle sensitive conversations with ease.
✨Demonstrate Your Investigative Skills
Be ready to discuss how you've previously investigated claims and made decisions based on your findings. Think of specific instances where you identified potential fraud or gathered crucial information that led to a successful claim resolution. This will highlight your analytical abilities.
✨Understand the Legal Landscape
Brush up on your knowledge of the legal system as it pertains to insurance claims. Be prepared to discuss relevant laws and regulations, especially those related to bodily injury claims. Showing that you understand the legal implications will set you apart from other candidates.