Property Claims Handler in Glasgow

Responsible for processing and investigating insurance claims relating to customers' General Liability and property policies. This will involve working with the policy holder, colleagues and other professionals to ensure that the claim is valid. The role of a claims handler is predominantly to process a customer's insurance claim. You'll be involved in managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity. You will be involved in the handling of own and third party property damage claims and will need to have a good understanding of the sector and laws surrounding these. You'll be assisting with providing the customer any other services that may be required following an accident or incident.

KEY ACCOUNTABILITIES:

• Handling of General Liability and Property Liability claims from the start to the settlement.
• Knowledge of how building repairs must be organised and knowledge of the costs for reinstatement (plastering, tiling, flooring, decorating, carpentry etc.).
• Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system, including liaising with law firms, insurers, clients and brokers.
• Speaking to customers, third parties, lawyers and other relevant parties and advising them on any issues that may arise.
• Liaising with adjusters, examiners and investigators to evaluate the insurance claim.
• Investigate the claim to ensure its genuine.
• Working with risk analysts, brokers, underwriters and other relevant parties to reach settlement.
• Ensuring a fair settlement and good customer service for the client.

Our IT system has been designed in the main by us to help you do your job effectively and provide you with all the tools you need. You will be able to see your outstanding tasks and manage your workload. You'll have your own phone and direct line, as well as access to relevant mailboxes so that you can deal with emails.

KNOWLEDGE & SKILLS:

• Previous experience with handling and investigating own and Third Party Property damage claims and managing your own portfolio.
• You will have previous experience in working alongside loss adjusters to determine the damage caused.
• Good knowledge of water damage, flood and fire claims and an understanding of the claims function and lifecycle.
• Liaising with adjusters, examiners and investigators to evaluate the insurance claim.
• Liaising with customers and third parties, and other relevant parties and advising them on any issues that arise.
• Strong phone and verbal communication skills along with active listening.
• Ability to multi-task, set priorities, and manage time effectively.
• Knowledge of Microsoft Office i.e. Word, Outlook, Excel.
• Previous experience in working alongside loss adjusters to determine the level of damage caused and be able to build good working relationships with them and other professionals.
• A good understanding of the legal system.