At a Glance
- Tasks: Oversee workshop operations and ensure exceptional service for customers in a busy DAF dealership.
- Company: Join a respected and fast-paced DAF HGV main dealership.
- Benefits: Competitive salary, bonus structure, pension, life insurance, and career progression opportunities.
- Other info: Supportive team culture with opportunities for professional growth.
- Why this job: Take the next step in your career while making a real impact in a dynamic environment.
- Qualifications: Experience in commercial vehicle service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced and motivated Workshop to join our busy DAF HGV main dealership. Working alongside the Service Manager, you will help oversee the day-to-day operations of our workshop and service desk, ensuring exceptional service for our customers and maximum efficiency across the department. This is an excellent opportunity for someone with commercial vehicle service experience who is ready to take the next step in their career within a respected and fast-paced dealership environment.
Key Responsibilities
- Support the Service Manager in overseeing the workshop, technicians, and service advisors within a high-volume DAF dealership.
- Ensure all HGV service, maintenance, and repair work is scheduled effectively to maximise workshop productivity.
- Act as a key point of contact for customers, providing clear communication and excellent service throughout the repair process.
- Assist with warranty procedures, job card accuracy, invoicing, and manufacturer compliance.
- Manage daily workflow, allocate jobs, and monitor progress to meet deadlines and customer expectations.
- Handle escalated customer issues professionally, ensuring quick and effective resolution.
- Support and motivate the service team, encouraging a strong culture of quality, safety, and continuous improvement.
- Maintain high standards of DAF brand representation and ensure all processes follow manufacturer and dealership guidelines.
What we are looking for
- Previous experience in a commercial vehicle or HGV dealership service environment (DAF experience highly advantageous).
- Strong working knowledge of HGV repair processes, workshop operations, and service administration.
- Excellent communication skills with a customer-focused mindset.
- Strong organisational abilities with the capacity to work in a fast-paced environment.
- Leadership qualities with the ability to motivate and support a multi-disciplinary team.
- Proficiency with DAF Check, RMI platforms, Kerridge (desirable).
- Ability to problem solve and maintain professionalism under pressure.
What We Offer
- Competitive salary and bonus structure.
- Company Pension Life Insurance.
- Manufacturer-backed training and opportunities for career progression.
- A supportive working environment within a well-established DAF main dealership.
Address: Four Oaks Road, Walton Summit Centre, Preston, Lancashire, PR5 8BW
Workshop Controller - Lancashire DAF employer: DAF Trucks UK
Join our dynamic team at a leading DAF HGV main dealership in Lancashire, where we prioritise employee growth and development. With competitive salaries, a supportive work culture, and manufacturer-backed training opportunities, we empower our staff to excel in their careers while ensuring exceptional service for our customers. Experience a rewarding environment that values quality, safety, and continuous improvement, making it an ideal place for motivated individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller - Lancashire DAF
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with DAF or HGVs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of DAF vehicles and workshop operations. We recommend practising common interview questions and scenarios you might face as a Workshop Controller. Confidence is key!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've motivated teams or resolved customer issues in the past. This will highlight your ability to support and inspire others in a busy workshop environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at the DAF dealership.
We think you need these skills to ace Workshop Controller - Lancashire DAF
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the commercial vehicle or HGV dealership service environment. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Workshop Controller position. Share specific examples of how you've supported teams and improved workshop efficiency in the past.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Whether it’s through clear language in your CV or a friendly tone in your cover letter, we want to see your customer-focused mindset come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at DAF Trucks UK
✨Know Your Stuff
Make sure you brush up on your knowledge of HGV repair processes and workshop operations. Familiarise yourself with DAF-specific systems like DAF Check and Kerridge, as this will show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and supported a team in previous roles. Think about specific situations where you resolved conflicts or improved team performance, as this will demonstrate your leadership qualities.
✨Customer Service is Key
Be ready to discuss how you've handled customer issues in the past. Highlight your communication skills and your ability to maintain professionalism under pressure, as these are crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions about the dealership's operations and culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
