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- Tasks: Support customers and the workshop, ensuring smooth operations and excellent service.
- Company: Join Adams Morey Redbridge, a leading commercial vehicle dealership with a strong reputation.
- Benefits: Enjoy competitive salary, 30 days holiday, employee discounts, and career development opportunities.
- Why this job: Make a real impact by delivering top-notch customer service in a fast-paced environment.
- Qualifications: Basic mechanical knowledge and experience in customer service are preferred.
- Other info: Be part of a supportive team with exciting staff events and growth pathways.
The predicted salary is between 32000 - 44800 £ per year.
Are you an experienced Service Advisor with a passion for delivering outstanding customer service? An exciting opportunity has arisen to join the team at Adams Morey Redbridge as a Truck Service Advisor. At Adams Morey, we pride ourselves on providing first-class support to commercial vehicle operators, keeping their fleets on the road and their businesses moving. As the key link between our workshop and customers, you’ll play a vital role in delivering a professional, efficient, and customer-focused service experience. If you thrive in a fast-paced environment, have strong organisational skills, and enjoy building lasting customer relationships, we’d love to hear from you. Join a respected commercial vehicle dealership where your skills are valued, your development is supported, and your contribution truly makes a difference. Drive your career forward with Adams Morey Redbridge today.
Salary: £32,000 per annum
Hours: Monday to Friday, 8.00am to 5.00pm, i.e. 40 hours per week, 1 hour lunch break (unpaid).
Key Responsibilities:
- Provide administrative support to the branch and assist the Workshop Supervisor with the day-to-day running of the workshop.
- Act as the main point of contact between customers and the workshop, liaising on defects, costs, and job updates by phone and email.
- Check service sheets for accuracy and sign off completed jobs.
- Chase outstanding order numbers and manage multiple customer procedures daily.
- Prepare and issue invoices and quotations accurately in line with company procedures, using strong computer skills.
- Deliver high standards of customer service, quality, and attention to detail at all times.
- Work in line with company values, promoting teamwork, clear communication, and mutual respect.
- Comply with GDPR, Health & Safety regulations, and participate in relevant training as required.
Ideally, we are looking for:
- Basic mechanical knowledge.
- Experience of providing excellent customer service.
- Be a good team player, assisting other members of staff when appropriate.
- Understand the importance of accuracy.
- Comfortable working in a fast-paced environment.
- Ability to plan ahead effectively and multi-task.
In return we’ll offer:
- Employee Assistance program
- Mental Health First Aiders within the business
- Free Flu jabs if you are ineligible through the NHS
- Free eye test plus £70 contribution towards glasses for display screen users
- Employee discounts on a range of products and services including holidays, days out and supermarket shops
- 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
- Free Independent mortgage advice service
- Pension Scheme Salary Sacrifice (if eligible)
- Staff Events
- Free parking
- Cycle To Work Scheme
- Career development pathways and training
- Quarterly Star Awards
Who we are:
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Truck Service Advisor - Redbridge in Southampton employer: DAF Trucks UK
Contact Detail:
DAF Trucks UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Truck Service Advisor - Redbridge in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Adams Morey and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Truck Service Advisor and be ready to share examples of your customer service skills.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Truck Service Advisor - Redbridge in Southampton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills.
Be Organised and Detail-Oriented: Since this role involves managing multiple tasks and ensuring accuracy, it's crucial to demonstrate your organisational skills. We love candidates who can juggle responsibilities while keeping everything on track, so mention any relevant experiences.
Tailor Your Application: Take a moment to customise your application to fit the job description. Use keywords from the listing, like 'fast-paced environment' and 'team player', to show us you understand what we're looking for and how you fit the bill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team at Adams Morey!
How to prepare for a job interview at DAF Trucks UK
✨Know Your Stuff
Make sure you brush up on basic mechanical knowledge and the services offered by Adams Morey. Being able to discuss common truck issues or service procedures will show that you're not just a customer service pro, but also someone who understands the industry.
✨Customer Service is Key
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond for a customer, as this role heavily relies on building lasting relationships with clients.
✨Organisational Skills Matter
Since you'll be managing multiple customer procedures daily, practice talking about your organisational skills. Share how you prioritise tasks and keep everything running smoothly, especially in a fast-paced environment.
✨Team Player Attitude
Adams Morey values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Highlight instances where you assisted colleagues or contributed to a team goal, showing that you're someone who thrives in a supportive work environment.