At a Glance
- Tasks: Welcome customers and manage service bookings in a fast-paced environment.
- Company: Join North West Trucks, a leading commercial vehicle operation in the region.
- Benefits: Enjoy a pension scheme, employee discounts, and free services like eye tests.
- Other info: Great career growth opportunities within a supportive team culture.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Previous admin or customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 24000 - 28000 € per year.
Join North West Trucks and become part of a professional, customer-focused team supporting one of the region’s leading commercial vehicle operations. We are looking for an organised and enthusiastic Service Receptionist / Administrator to join our busy depot in Northwich. This is a fantastic opportunity for someone with strong customer service and administrative skills who enjoys working in a fast‑paced environment.
Working Hours: Monday to Friday, 8.00 am to 5.30 pm or 7.00 am to 4.30 pm, Saturday morning on a rota basis, paid at overtime rate, 1 hour lunch break (unpaid).
Key Responsibilities:
- Greeting customers and handling service enquiries professionally.
- Booking vehicles into the workshop and managing service schedules.
- Liaising with workshop staff and keeping customers updated on progress.
- Processing job cards, invoices, and service documentation.
- Answering telephone calls and responding to emails.
- Maintaining accurate records and supporting the service department administration.
- Delivering excellent customer service at all times.
Ideal qualifications:
- Previous experience in administration, reception, or customer service.
- Excellent communication and organisational skills.
- Confident using computer systems and Microsoft Office.
- Ability to work well under pressure and manage multiple tasks.
- A positive, team‑focused attitude.
- Experience within the motor trade or commercial vehicle industry is beneficial but not essential.
Benefits:
- Pension with North West Trucks contribution.
- Qualified Mental Health First Aiders.
- Free will writing service.
- Free mortgage advice service.
- Free eye tests for VDU users.
- Cycle to work scheme.
- Credit Union at work.
- On‑site parking (Site Specific).
- Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops.
About Us: At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all‑makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.
Service Receptionist/Administrator - Northwich employer: DAF Trucks UK
At North West Trucks, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Service Receptionist/Administrator in Northwich, you will benefit from a range of perks including a pension scheme, employee discounts, and opportunities for professional growth within one of the UK's leading commercial vehicle operations. Join our team and enjoy a culture that values customer service excellence and teamwork, all while being part of a well-established network dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Receptionist/Administrator - Northwich
✨Tip Number 1
Get to know the company! Research North West Trucks and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your ability to handle enquiries and resolve issues effectively. Role-playing with a friend can be super helpful!
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for someone looking to join the team. It shows initiative and can give you insider knowledge.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you can keep an eye on any updates or new opportunities that pop up!
We think you need these skills to ace Service Receptionist/Administrator - Northwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and provided support in previous roles, especially in fast-paced environments like ours.
Be Organised and Detail-Oriented:As a Service Receptionist/Administrator, organisation is key! Share examples of how you've managed schedules or maintained records in your past jobs. This will show us you're ready to keep things running smoothly.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention specific skills that match what we’re looking for, like your experience with Microsoft Office or handling service documentation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DAF Trucks UK
✨Know the Company
Before your interview, take some time to research North West Trucks. Understand their values, services, and what sets them apart in the commercial vehicle industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Receptionist/Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment and keep customers happy.
✨Practice Common Interview Questions
Anticipate questions related to administration and customer service. Think about how you would manage multiple tasks under pressure or how you would handle a difficult customer. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the position and aligns with the professional image of North West Trucks. Remember, you want to convey that you’re ready to be part of their team.
