Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our service department by coordinating between customers, workshop, and management.
- Company: Join Adams Morey, a leading independent commercial enterprise in the UK since 1973.
- Benefits: Enjoy employee discounts, free eye tests, mental health support, and 30 days holiday.
- Why this job: Be part of a friendly team, develop your skills, and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience is preferred; strong communication and organisational skills are essential.
- Other info: Work Monday to Friday, with opportunities for career development and training.
The predicted salary is between 24000 - 36000 £ per year.
Adams Morey Bournemouth is looking for a proactive and organised Service Administrator to join our dedicated team, supporting the smooth and efficient running of our busy service department.
This role ensures smooth coordination between customers, workshop and management. Maintaining accurate records, processing service and sales documentation and delivering exceptional customer service.
Salary: £26,500 to £28,000 per annum, dependent on experience
Hours: Monday to Friday 8.00 am to 4.30 pm, i.e. 40 hours per week, 30 minute lunch (unpaid).
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Key Responsibilities:
- In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect
- Following GDPR guidelines to ensure data protection and privacy.
- Conforming to all Health & Safety requirements.
- Participating in relevant training.
- Act as first point of contact for service-related enquiries (in person, telephone, email)
- Assist with workshop bookings.
- Liaise with workshop technicians to ensure timely updates and job completion.
- Provide regular updates to customers on vehicle progress, additional work required and completion times.
- Handle customer queries and complaints professionally.
- Maintain and update service records, compliance logs and MOT schedules.
Ideally, we are looking for:
- Previous experience in a fast paced, customer focussed environment.
- Experience within a main dealership would be desirable, but not essential.
- Strong organisational and time management skills.
- Excellent communication and customer service.
- Attention to detail with accurate data entry and record keeping skills.
- Ability to work in a fast paced – team oriented environment.
- Ability to work independently or as part of a team.
- Ability to prioritize.
- Friendly and approachable.
In return we’ll offer:
- Employee Assistance program
- Mental Health First Aiders within the business
- Free Flu jabs if you are ineligible through the NHS
- Free eye test plus £70 contribution towards glasses for display screen users
- Employee discounts on a range of products and services including holidays, days out and supermarket shops
- 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
- Free Independent mortgage advice service
- Pension Scheme
- Salary Sacrifice (if eligible)
- Staff Events
- Free parking
- Cycle To Work Scheme
- Career development pathways and training
- Quarterly Star Awards
Who we are:
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.
Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
#J-18808-Ljbffr
Service Administrator - Bournemouth employer: DAF Trucks UK
Contact Detail:
DAF Trucks UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - Bournemouth
✨Tip Number 1
Familiarise yourself with the specific services offered by Adams Morey, especially in relation to their DAF truck dealership. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Adams Morey on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Brush up on your customer service skills, particularly in handling queries and complaints. Role-playing common scenarios can help you articulate your approach to customer interactions during the interview.
✨Tip Number 4
Prepare questions that reflect your understanding of the role and the company’s values. Asking insightful questions about team dynamics and service department goals can show your enthusiasm and alignment with their mission.
We think you need these skills to ace Service Administrator - Bournemouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that showcase your ability to handle customer queries, maintain records, and work in a fast-paced environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Administrator role.
How to prepare for a job interview at DAF Trucks UK
✨Show Your Organisational Skills
As a Service Administrator, you'll need to demonstrate strong organisational abilities. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Emphasise Customer Service Experience
This role requires excellent customer service skills. Highlight any previous roles where you interacted with customers, resolved complaints, or provided support. Use concrete examples to illustrate how you went above and beyond for customers.
✨Familiarise Yourself with GDPR and Health & Safety
Understanding GDPR guidelines and Health & Safety requirements is crucial for this position. Brush up on these topics before the interview and be ready to discuss how you would ensure compliance in your daily tasks.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Consider asking about team dynamics, training opportunities, or how success is measured in the Service Department at Adams Morey.