At a Glance
- Tasks: Support the service department and provide excellent customer care in a busy automotive environment.
- Company: Join Adams Morey, part of the Greenhous Group, a leading name in the UK automotive industry.
- Benefits: Enjoy 30 days holiday, company sick pay, and access to discounts and career development.
- Other info: Dynamic role with opportunities for growth and support from experienced colleagues.
- Why this job: Kickstart your career in the motor trade while earning and learning with an award-winning apprenticeship.
- Qualifications: GCSE Maths and English, strong communication skills, and a motivation to learn.
The predicted salary is between 18000 - 25000 £ per year.
A very exciting opportunity has arisen for a Service Administrator/Advisor Apprentice to join our team at our site in Roche. This apprenticeship offers a fantastic chance to gain hands‑on experience within a busy and professional automotive environment while developing valuable customer service and administrative skills. You will work alongside experienced colleagues, learning how to support the smooth day‑to‑day running of the service department and provide excellent customer care. As part of this role, you will also complete your apprenticeship training through Skillnet, gaining industry-recognised qualifications and ongoing support throughout your learning journey. Skillnet will help you build the knowledge, confidence, and practical skills needed to succeed in the automotive industry and progress your career.
The successful candidate will have strong communication skills, a positive attitude, good organisational abilities, and a willingness to learn. This is an excellent opportunity for someone looking to begin a rewarding career within the motor trade while earning and learning at the same time.
Key Responsibilities:
- Meeting customers booking their vehicles in for service.
- Answering phones and taking bookings or forwarding queries to colleagues.
- Responding to emails, both internal and external.
- Using a variety of software systems (data entry).
- Assisting with invoicing.
- Filing and scanning paperwork.
- Liaising with technicians.
Ideal Candidate:
- GCSE Maths and English.
- Experience of providing excellent customer service.
- Organised and good attention to detail.
- Motivated to learn new skills.
- Ability to work in a fast‑paced environment.
Benefits and Compensation:
- 30 days holidays including 8 bank holidays.
- Company sick pay, that increases with length of service up to 13 weeks.
- Company pension with the option to salary sacrifice.
- Genuine career development and pathways with DAF Academy.
- Award winning apprenticeship program.
- Employee Assistance Program.
- Cycle to work scheme.
- My Staff shop – access to hundreds of discounts.
- Quarterly More Awards recognition scheme.
- Free eye test vouchers for DSE users.
- Free mortgage advice through a trusted partner.
- Qualified mental health first aiders.
- On-site trainer for HGV and many other courses.
About the Company:
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest groups across the network. Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
Service Administrator/Advisor Apprentice - Roche employer: DAF Trucks UK
Adams Morey, part of the Greenhous Group, is an exceptional employer offering a dynamic apprenticeship opportunity in Roche that combines hands-on experience with professional development in the automotive sector. With a strong focus on employee growth, our award-winning apprenticeship programme provides industry-recognised qualifications and ongoing support, alongside a comprehensive benefits package including generous holiday allowance, company sick pay, and access to numerous discounts. Join us to kickstart your career in a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator/Advisor Apprentice - Roche
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Adams Morey and the Greenhous Group. Understanding their values and what they do will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the team, let your passion for customer service and the automotive industry shine through. A positive attitude can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your interest in joining our team at Roche.
We think you need these skills to ace Service Administrator/Advisor Apprentice - Roche
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the opportunity to learn and grow with us at Roche!
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Service Administrator/Advisor Apprentice.
Craft a Personal Cover Letter:Don’t skip the cover letter! Use it to tell us why you’re the perfect fit for this role. Share your motivation for applying and how you can contribute to our team at Adams Morey.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at DAF Trucks UK
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Service Administrator/Advisor Apprentice. Familiarise yourself with tasks like booking vehicles for service and liaising with technicians. This will help you demonstrate your enthusiasm and readiness to jump into the role.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or went the extra mile for a customer. This will show that you have the right attitude for the job.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship programme, the team you'll be working with, or the company culture at Adams Morey. This shows you're genuinely interested in the position and eager to learn more about the environment you'll be joining.
✨Practice Makes Perfect
Conduct mock interviews with friends or family to practice your responses. Focus on articulating your thoughts clearly and confidently. This will not only help you refine your answers but also ease any nerves you might have on the day of the interview.
