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- Tasks: Handle telesales calls, identify customer needs, and process orders efficiently.
- Company: Join North West Trucks, a leading DAF franchise with a supportive team.
- Benefits: Enjoy competitive pay, pension contributions, and various health perks.
- Why this job: Make a real impact in a thriving environment while building customer relationships.
- Qualifications: Sales experience and strong communication skills are essential.
- Other info: Great career growth opportunities in a dynamic workplace.
The predicted salary is between 13 - 16 £ per hour.
North West Trucks is looking for a proactive and customer-focused Parts Telesales Advisor to join our busy team in Huyton. This is a great opportunity for someone with a passion for commercial vehicle parts, strong sales skills, and a commitment to excellent customer service. As a Parts Telesales Advisor, you’ll be a key point of contact for our customers, helping them identify and purchase the right parts while building long-term relationships.
Hours: Monday to Friday, 08.00 am to 5:00 pm, overtime till 7.00pm, Saturday (rota basis), 8.00am to 12.00pm. i.e. 40 to 48 hours per week, 1 lunch break (unpaid). £13.40 per hour, overtime paid at time and half. Bonus paid monthly upon achieving target.
Key Responsibilities:
- Handling inbound and outbound telesales calls.
- Identifying customer requirements and advising on suitable parts.
- Processing orders accurately and efficiently.
- Proactively upselling and promoting offers where appropriate.
- Liaising with the parts and warehouse teams to ensure timely delivery.
- Maintaining accurate customer and order records.
- Providing outstanding customer service at all times.
Ideally, we are looking for:
- Previous experience in parts telesales or a similar role (commercial vehicle knowledge).
- Confident telephone manner with strong communication skills.
- Sales-driven with a customer-first attitude.
- Good IT skills and attention to detail.
- Able to work well both independently and as part of a team.
In return we’ll offer:
- Pension with North West Trucks Contribution.
- Qualified Mental Health First Aiders.
- Free Mortgage Advice Service.
- Free Eye Tests for VDU Users.
- Free Flu jabs if you are ineligible through the NHS.
- Cycle To Work Scheme.
- Credit Union At Work.
- On-Site Parking (Site Specific).
About Us: At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance. Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations. If you’re ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family. Don’t miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!
Parts Telesales Advisor - Huyton employer: DAF Trucks UK
Contact Detail:
DAF Trucks UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Telesales Advisor - Huyton
✨Tip Number 1
Get to know the company inside out! Research North West Trucks and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about telesales, rehearse how you'd handle calls, upsell parts, and address customer queries. The more confident you sound, the better your chances of making a great impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Telesales Advisor - Huyton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for commercial vehicle parts shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers find the right parts.
Tailor Your CV: Make sure your CV highlights relevant experience in telesales or customer service. We love seeing how your skills align with what we need, so don’t be shy about showcasing your sales-driven attitude and communication skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at DAF Trucks UK
✨Know Your Parts
Before the interview, brush up on your knowledge of commercial vehicle parts. Familiarise yourself with common parts and their functions, as well as any specific products North West Trucks offers. This will show your passion for the role and help you answer questions confidently.
✨Practice Your Sales Pitch
Since this role is sales-driven, practice how you would upsell or promote parts over the phone. Prepare a few scenarios where you can demonstrate your ability to identify customer needs and suggest suitable products. Role-playing with a friend can be a great way to refine your approach.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you provided outstanding customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will highlight your commitment to excellent service, which is crucial for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
