At a Glance
- Tasks: Support technicians by sourcing and managing parts efficiently in a fast-paced environment.
- Company: Join Adams Morey, a leading independent commercial enterprise with a supportive culture.
- Benefits: Enjoy 30 days holiday, company sick pay, and access to discounts and career development.
- Other info: Dynamic workplace with genuine career pathways and an award-winning apprenticeship programme.
- Why this job: Be part of a growing team where your skills and enthusiasm are valued and rewarded.
- Qualifications: Strong customer service and communication skills; automotive knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
- We are excited to announce a new opportunity for a dedicated and proactive
- Parts Advisor to join our dynamic team at our
Roche site.
This is a fantastic chance to become part of a growing business where your skills and enthusiasm will be valued and supported.
Working hours
Monday to Friday 7.00 am to 5.00 pm, Saturday mornings required on a rota basis, paid at time & a half, i. e. 45 hours per week, 1 hour lunch (unpaid).
Salary
Dependent on experience (will be discussed at interview stage).
Key Responsibilities
- To provide excellent service to our technicians in our internal Workshop to support with their KPI’s
- Identify parts on computer-based systems
- Purchase parts at best price.
- Dealing with all returned parts, including Warranty
- Receipting parts.
- Parts Cross referencing.
- Back Order reporting to the Workshop
- Back-order chasing with Suppliers
- Processing credits.
- Checking off stock and accurately put away in correct bin locations when required
- Pick Orders when required.
- Dealing with customer enquiries via email, telephone, walk-ins etc – when required
Ideally, we are looking for
- Excellent customer service and strong administration skills.
- Must have strong communication skills
- A friendly, can-do attitude, with the ability to work well under pressure.
- Some working knowledge of the motor vehicle sector or automotive trade.
- Experience working to performance targets.
- Previous experience in a similar role would be advantageous.
- Knowledge of Autoline, Kerridge or Keyloop would be an advantage.
In return we’ll offer
- 30 days holidays including 8 bank holidays
- Company sick pay, that increases with length of service up to 13 weeks
- Company pension with the option to salary sacrifice
- Where salary sacrifice takes place, 50% NI saving reinvested into your pension pot
- Genuine career development and pathways with DAF Academy
- Award winning apprenticeship program
- Employee Assistance program
- Cycle to work scheme
- My Staff shop – access to hundreds of discounts
- Quarterly More Awards recognition scheme
- Free eye test vouchers for DSE users
- Free mortgage advice through a trusted partner
- Qualified mental health first aiders
- On-site trainer for HGV and many other courses
Who we are
Adams Morey is a part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK.
With 21 sites across the UK, Greenhous are one of the largest group across the network.
Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast.
With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering sales, parts and servicing.
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Parts Advisor - Roche employer: DAF Trucks UK
DAF Trucks UK is an excellent employer, offering a supportive work environment at their Redbridge dealership in Southampton. Employees benefit from a range of perks and opportunities for growth, all while being part of a team that values exceptional customer service and collaboration. Join us to make a meaningful impact in the automotive industry and develop your career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Roche
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DAF Trucks UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DAF Trucks UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Advisor - Roche
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DAF Trucks UK:Your cover letter is your chance to shine! Tell us why you want to work at DAF Trucks UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DAF Trucks UK!
How to prepare for a job interview at DAF Trucks UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
