At a Glance
- Tasks: Welcome customers and manage service bookings in a fast-paced environment.
- Company: Join North West Trucks, a leading commercial vehicle operation in the region.
- Benefits: Enjoy a pension scheme, employee discounts, and free services like eye tests.
- Other info: Great career growth opportunities within a supportive team culture.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Previous admin or customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 22000 - 26000 € per year.
Join North West Trucks and become part of a professional, customer-focused team supporting one of the region’s leading commercial vehicle operations. We are looking for an organised and enthusiastic Service Receptionist / Administrator to join our busy depot in Northwich. This is a fantastic opportunity for someone with strong customer service and administrative skills who enjoys working in a fast‑paced environment.
Working Hours: Monday to Friday, 8.00 am to 5.30 pm or 7.00 am to 4.30 pm, Saturday morning on a rota basis, paid at overtime rate, 1 hour lunch break (unpaid).
Key Responsibilities:
- Greeting customers and handling service enquiries professionally.
- Booking vehicles into the workshop and managing service schedules.
- Liaising with workshop staff and keeping customers updated on progress.
- Processing job cards, invoices, and service documentation.
- Answering telephone calls and responding to emails.
- Maintaining accurate records and supporting the service department administration.
- Delivering excellent customer service at all times.
Ideal qualifications:
- Previous experience in administration, reception, or customer service.
- Excellent communication and organisational skills.
- Confident using computer systems and Microsoft Office.
- Ability to work well under pressure and manage multiple tasks.
- A positive, team‑focused attitude.
- Experience within the motor trade or commercial vehicle industry is beneficial but not essential.
Benefits:
- Pension with North West Trucks contribution.
- Qualified Mental Health First Aiders.
- Free will writing service.
- Free mortgage advice service.
- Free eye tests for VDU users.
- Cycle to work scheme.
- Credit Union at work.
- On‑site parking (Site Specific).
- Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops.
About Us: At North West Trucks, we are a prominent DAF franchise located in Wigan, Northwich, Warrington and Huyton, supplemented by an all‑makes commercial parts operation at Ellesmere Port. As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.
Service Receptionist/Administrator - Northwich employer: DAF Trucks UK
At North West Trucks, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Service Receptionist/Administrator in Northwich, you will benefit from a range of perks including a pension scheme, mental health support, and employee discounts, all while being part of a dedicated team that values customer service excellence. With opportunities for professional growth within one of the UK's leading commercial vehicle operations, this role offers a rewarding career path in a fast-paced and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Receptionist/Administrator - Northwich
✨Tip Number 1
Get to know the company! Research North West Trucks and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your ability to handle enquiries and manage service schedules effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the motor trade. This could give you insider tips and even a foot in the door when applying through our website.
✨Tip Number 4
Be ready for a fast-paced environment! Brush up on your organisational skills and think of ways to manage multiple tasks efficiently. Show them you can keep calm under pressure and deliver excellent customer service every time.
We think you need these skills to ace Service Receptionist/Administrator - Northwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and provided support in previous roles, as this is key for the Service Receptionist position.
Be Organised and Detail-Oriented:Since you'll be managing service schedules and processing documentation, it's important to demonstrate your organisational skills. Share examples of how you've kept things running smoothly in a busy environment.
Tailor Your Application:Take a moment to tailor your CV and cover letter to match the job description. We love seeing applicants who take the time to connect their skills and experiences directly to what we're looking for.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at DAF Trucks UK
✨Know the Company
Before your interview, take some time to research North West Trucks. Understand their values, services, and what sets them apart in the commercial vehicle industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Receptionist/Administrator, customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to stay calm under pressure and maintain a positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to administration and customer service. Think about how you would manage multiple tasks or handle a difficult customer. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your seriousness about the position and aligns with the professional environment at North West Trucks.
