At a Glance
- Tasks: Assist customers with parts enquiries and ensure efficient supply of commercial vehicle parts.
- Company: Join North West Trucks, a leading name in the commercial vehicle industry.
- Benefits: Competitive salary, pension contributions, employee discounts, and free services like eye tests.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience in parts advisory roles and excellent communication skills required.
The predicted salary is between 38000 - 41000 £ per year.
North West Trucks is looking for a motivated and customer-focused
Parts Advisor to join our busy Parts Hub in Huyton.
This is an exciting opportunity to become part of a professional and supportive team, providing exceptional service to our customers while ensuring the efficient supply of commercial vehicle parts.
If you're organised, enjoy working in a fast-paced environment, and have a passion for delivering outstanding customer service, we'd love to hear from you.
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Hours
Monday to Friday, 7.30 am to 5.30 pm, Saturday (rota basis) 8.00 am to 12.00 pm, i. e. 45 hours per week plus overtime, 1 hour lunch break (unpaid).
Salary
Key Responsibilities
- Assisting customers and workshop colleagues with parts enquiries.
- Identifying and supplying the correct parts using manufacturer catalogues and systems.
- Processing customer orders accurately and efficiently.
- Receiving, checking, and storing deliveries.
- Maintaining stock accuracy and supporting stock control processes.
- Promoting parts sales and identifying opportunities to maximise customer satisfaction.
- Building and maintaining strong relationships with customers and colleagues.
- Ensuring the parts department operates efficiently while maintaining high standards of housekeeping and safety.
- Knowledge/Skills/Experience/Special Requirements
- Previous experience in a parts advisory role, ideally within the commercial vehicle, automotive, or agricultural sectors.
- Excellent customer service and communication skills.
- Strong organisational skills with attention to detail.
- Ability to work well under pressure in a busy environment.
- Good IT skills and experience using parts management systems.
- A positive, proactive approach and willingness to work as part of a team.
- In return we’ll offer
- Pension with North West Trucks contribution
- Qualified Mental Health First Aiders
- Free will writing service
- Free mortgage advice service
- Free eye tests for VDU users
- Cycle to work scheme
- Credit Union at work
- On-site parking (Site Specific)
- Employee Discounts On A Range Of Products And Services Including Holidays, Days Out And Supermarket Shops
About Us
At North West Trucks – Wigan we are a dual franchised location proudly representing both DAF Trucks UK and Renault Trucks UK.
We also have locations in Warrington, Northwich and Huyton, supplemented by an all-makes commercial parts operation at Ellesmere Port.
As part of the Greenhous Group, one of the largest DAF dealership groups in the UK with an extensive network of 21 sites, we are committed to excellence in commercial vehicle service and maintenance.
Join our passionate team of professionals dedicated to delivering outstanding results and exceeding customer expectations.
If you're ready to make a significant impact and take your career to the next level, apply now to become an essential part of the North West Trucks family.
Don't miss out on this exciting opportunity to grow your career in a thriving and supportive environment. Apply today and let your journey begin with North West Trucks!
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StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Huyton Parts Hub in Liverpool
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like DAF Trucks UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like DAF Trucks UK!
We think you need these skills to ace Parts Advisor - Huyton Parts Hub in Liverpool
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at DAF Trucks UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at DAF Trucks UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show DAF Trucks UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at DAF Trucks UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
