At a Glance
- Tasks: Meet and advise customers, book vehicles, and handle service administration.
- Company: Join HTC Group, a leader in customer care within the motor industry.
- Benefits: Enjoy a competitive salary and be part of a supportive team.
- Other info: Start ASAP in a dynamic environment with great career potential.
- Why this job: Make a difference in customer experiences while growing your skills.
- Qualifications: Positive attitude, team player, and basic computer literacy required.
The predicted salary is between 25000 - 32000 € per year.
Our Hemel Depot is looking for a Service Advisor. The role will include meeting and advising service customers, booking in vehicles, advising over the phone, invoicing and service administration.
The successful applicant should have a positive demeanour, work well as a member of a successful team, be comfortable talking to customers and ideally have a background in the motor industry. A working knowledge of Kerridge ADP would be advantageous but is not crucial; however, you will need to be computer literate and be comfortable with MS Office products.
HTC Group is committed to providing the very best in customer care to our client base and it is crucial that you are a team player. We are offering a competitive salary.
Start date: ASAP.
Address: Boundary Way, London, Hemel Hempstead, Hertfordshire, HP2 7YU.
Service Advisor - HTC Hemel in Hemel Hempstead employer: DAF Trucks UK
HTC Group is an excellent employer, offering a supportive work culture that prioritises teamwork and customer care. Located in Hemel Hempstead, employees benefit from a competitive salary and opportunities for professional growth within the motor industry, all while being part of a dedicated team that values positive interactions with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - HTC Hemel in Hemel Hempstead
✨Tip Number 1
Get to know the company! Research HTC Group and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their commitment to customer care.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable with common scenarios you might face on the job.
✨Tip Number 3
Show off your tech-savviness! Brush up on your MS Office skills and be ready to discuss how you can use technology to improve service administration. If you’ve got any experience with Kerridge ADP, make sure to highlight that too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at HTC Hemel.
We think you need these skills to ace Service Advisor - HTC Hemel in Hemel Hempstead
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you can bring a positive demeanour to our team and help our customers feel valued.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Mention your experience in the motor industry and any relevant skills that match what we’re looking for at HTC Hemel.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DAF Trucks UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry. Familiarise yourself with common service queries and the basics of vehicle maintenance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Since the role involves a lot of customer interaction, think about examples from your past experiences where you've provided excellent customer service. Be ready to share these stories during the interview to demonstrate your positive demeanour and team spirit.
✨Get Comfortable with Tech
Even if you’re not familiar with Kerridge ADP, being computer literate is essential. Brush up on your MS Office skills, especially Excel and Word, as you’ll likely need to handle invoicing and service administration. Consider doing a quick online tutorial if you feel a bit rusty.
✨Ask Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the company and the role. You might want to ask about the team dynamics or how they measure success in customer service. It’s a great way to engage with the interviewer!
