At a Glance
- Tasks: Manage customer fleet uptime and ensure excellent service through effective communication.
- Company: Join a leading DAF dealer group in the UK with a collaborative culture.
- Benefits: Competitive salary, quarterly bonuses, 22 days holiday, and employee recognition programmes.
- Other info: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in fleet management.
- Qualifications: Experience in vehicle repair or fleet management is a plus; training provided.
The predicted salary is between 30750 - 34500 £ per year.
Due to continued growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Supplier Operations Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year. We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.
As a Supplier Operations Controller, we can offer you:
- Base salary of £30,750 - £34,500 (depending on your industry experience)
- Quarterly bonus of up to £1,500 providing the opportunity to earn an additional £6,000 per annum based on you and your teams performance
- Excellent DAF Fleet Maintenance Controller & development opportunities – in house and manufacturer’s in addition to Ford & Slater courses and technical exposure
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee Recognition programmes
- Hosting our own social events, food days and much more
Ideally, you will have the following skills / experience but training will be provided:
- Experience of vehicle repair / fleet management within the commercial vehicle / automotive sector would be a distinct advantage.
- Ideally have some technical automotive / commercial vehicle experience, maybe as a Service Advisor, Parts Advisor or a Technician looking to move out of the Workshop.
- An understanding of the importance of reducing Vehicle Off Road (VOR) time.
- A proven track record of providing outstanding customer service.
- Have a can do attitude and enjoy troubleshooting.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
The Supplier Operations Controller role / responsibilities include (but not limited to):
- The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road.
- You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK.
- You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers.
- Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution.
- Explore various further external options to reduce supply of parts lead times or workshop delays.
- Communicate with vehicle manufacturers over specification or part issues.
- Ensure cost control is adhered to at all times.
- Working Monday – Friday, 8am to 5pm.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all. Apply today to start your Supplier Operations Controller journey with DAF Fleet Services. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Supplier Operations Controller - DAF Fleet Services - Devizes employer: DAF Trucks UK
DAF Trucks UK is an excellent employer, offering a supportive work environment at their Redbridge dealership in Southampton. Employees benefit from a range of perks and opportunities for growth, all while being part of a team that values exceptional customer service and collaboration. Join us to make a meaningful impact in the automotive industry and develop your career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Operations Controller - DAF Fleet Services - Devizes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to DAF or fleet services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching common questions for Supplier Operations Controllers. We can help you with mock interviews to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges, especially in fleet management or customer service. This will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Supplier Operations Controller - DAF Fleet Services - Devizes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supplier Operations Controller role. Highlight any relevant experience in vehicle repair or fleet management, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with our needs. Be sure to mention your can-do attitude and any specific examples of troubleshooting you've done in the past.
Show Off Your Communication Skills:Since exceptional communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail, so let’s see that in your writing!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining our fantastic team at DAF Fleet Services!
How to prepare for a job interview at DAF Trucks UK
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle repair and fleet management. Familiarise yourself with DAF's operations and their dealer network. Being able to discuss specific examples from your experience will show that you're not just a good fit, but that you genuinely understand the industry.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding customer service, be ready to share examples of how you've gone above and beyond for customers in the past. Think of situations where you resolved issues or improved service delivery, as this will highlight your proactive approach.
✨Communicate Clearly
Exceptional communication skills are key for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to communicate effectively both verbally and in writing.
✨Be Organised and Proactive
The role requires a high level of organisation and the ability to work independently. Prepare to discuss how you manage your time and prioritise tasks. You might even want to bring a few examples of how you've successfully handled multiple responsibilities in the past to showcase your organisational skills.
