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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle maintenance schedules, and ensure exceptional service delivery.
- Company: Join North West Trucks, a respected name in the commercial vehicle industry.
- Benefits: Earn £26,000 per annum, enjoy career development, and access various health and financial perks.
- Why this job: Kickstart your career in a dynamic environment where your customer service skills shine.
- Qualifications: Customer-focused attitude, good computer skills, and a can-do spirit are essential.
- Other info: Enjoy a lively workplace with opportunities for growth and support from qualified mental health first aiders.
The predicted salary is between 26000 - 36400 £ per year.
Overview at North West Trucks as a Service Advisor at our Wigan site. This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we'd love to hear from you!
Details
- Working Hours: Monday to Friday 9.00 am to 5.00 pm, Alternate Saturday mornings at overtime, 30 minutes lunch (unpaid), i.e. 40 hours per week.
Responsibilities
- Liaising with customers on site, via phone and email.
- Liaising with customers in regard to work being carried out on their vehicle.
- Sales and upsell of labour hours.
- Handle customer queries and complaints professionally.
- Liaise with workshop technicians to ensure timely updates and job completion.
- Planning and scheduling customers' vehicles to coincide with their maintenance plan.
- Understand workshop efficiencies and the importance of loading the workshop diary correctly.
- Appropriate telephone techniques and etiquette.
- Knowledge of automotive systems, understanding of vehicle basic layout desirable but not essential.
- Work independently or as a member of the team when necessary.
- Work in a busy, active, lively environment that can be challenging.
- Pay exceptional attention to detail.
- Follow manufacturer's warranty guidelines and how to accurately apply them.
- Good computer skills essential.
- Previous experience with Kerridge/PSA would be beneficial.
- High level of accuracy and attention to detail essential.
- Team player.
- Can-do attitude.
Benefits / Additional Information
- £26,000 per annum, depending on experience
- Pension With North West Trucks Contribution
- Career Development Opportunities
- Qualified Mental Health First Aiders
- Free Mortgage Advice Service
- Free Eye Tests For VDU Users
- Free Flu jabs if you are ineligible through the NHS
- Cycle To Work Scheme
- Credit Union At Work
- On-Site Parking (Site Specific)
Service Advisor in Wigan employer: Daf Trucks Uk Ltd
Contact Detail:
Daf Trucks Uk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Wigan
✨Tip Number 1
Get to know the company! Research North West Trucks and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be liaising with customers and technicians all day. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries and complaints like a pro.
✨Tip Number 3
Show off your can-do attitude! During interviews or networking, share examples of how you've tackled challenges in fast-paced environments. This will demonstrate that you thrive under pressure and are ready for the busy atmosphere at North West Trucks.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at North West Trucks.
We think you need these skills to ace Service Advisor in Wigan
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to tackle challenges head-on.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. Mention any previous roles where you’ve liaised with customers or worked in a fast-paced environment, as this will catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Daf Trucks Uk Ltd
✨Know Your Stuff
Familiarise yourself with the basics of automotive systems and vehicle layouts. Even if you don’t have extensive knowledge, showing that you’ve done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
✨Customer Service is Key
Prepare examples of how you've handled customer queries or complaints in the past. Highlight your ability to remain calm under pressure and your commitment to delivering exceptional service, as this is crucial for a Service Advisor.
✨Show Your Team Spirit
Be ready to discuss times when you’ve worked effectively as part of a team. North West Trucks values collaboration, so sharing experiences that showcase your teamwork skills will help you stand out.
✨Practice Your Communication Skills
Since you'll be liaising with customers and workshop technicians, practice clear and professional communication. Role-play common scenarios you might encounter, focusing on your telephone etiquette and how you would provide updates to customers.
