At a Glance
- Tasks: Welcome customers and manage service bookings in a fast-paced environment.
- Company: Join North West Trucks, a leading name in commercial vehicle operations.
- Benefits: Competitive pay, overtime opportunities, and a supportive team atmosphere.
- Other info: Great opportunity for career growth in the motor trade industry.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Experience in admin or customer service, with strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Join North West Trucks and become part of a professional, customer‑focused team supporting one of the region's leading commercial vehicle operations. We are looking for an organised and enthusiastic Service Receptionist / Administrator to join our busy depot in Northwich. This is a fantastic opportunity for someone with strong customer service and administrative skills who enjoys working in a fast‑paced environment.
Working Hours: Monday to Friday, 8.00 am to 5.30 pm or 7.00 am to 4.30 pm, Saturday morning on a rota basis, paid at overtime rate, 1 hour lunch break (unpaid).
Key Responsibilities:
- Greeting customers and handling service enquiries professionally.
- Booking vehicles into the workshop and managing service schedules.
- Liaising with workshop staff and keeping customers updated on progress.
- Processing job cards, invoices, and service documentation.
- Answering telephone calls and responding to emails.
- Maintaining accurate records and supporting the service department administration.
- Delivering excellent customer service at all times.
Qualifications:
- Previous experience in administration, reception, or customer service.
- Excellent communication and organisational skills.
- Confident using computer systems and Microsoft Office.
- Ability to work well under pressure and manage multiple tasks.
- A positive, team‑focused attitude.
- Experience within the motor trade or commercial vehicle industry is beneficial but not essential.
Service Receptionist/Administrator employer: Daf Trucks Uk Ltd
At North West Trucks, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. As a Service Receptionist/Administrator in our Northwich depot, you will benefit from a strong emphasis on professional development, competitive pay, and a collaborative team culture that values customer service excellence. Join us to be part of a leading commercial vehicle operation that not only prioritises your growth but also offers a rewarding career path in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Receptionist/Administrator
✨Tip Number 1
Get to know the company! Research North West Trucks and understand their values and services. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of scenarios where you can demonstrate your ability to handle enquiries and provide excellent service under pressure.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the company culture or even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the North West Trucks team.
We think you need these skills to ace Service Receptionist/Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administrative skills. We want to see how your experience aligns with the role of Service Receptionist/Administrator, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our team and how you can contribute to our customer-focused environment.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and colleagues, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at North West Trucks!
How to prepare for a job interview at Daf Trucks Uk Ltd
✨Know the Company
Before your interview, take some time to research North West Trucks. Understand their values, services, and what makes them a leader in the commercial vehicle industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Receptionist/Administrator, customer service is key. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your ability to stay calm under pressure and how you ensure customers feel valued.
✨Demonstrate Organisational Skills
In a fast-paced environment, being organised is crucial. Be ready to discuss how you manage your time and prioritise tasks. You might even want to bring a planner or a digital tool you use to keep track of your responsibilities, showing that you’re proactive and prepared.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
