At a Glance
- Tasks: Support customers and manage service schedules in a fast-paced vehicle workshop.
- Company: Join North West Trucks, a leading commercial vehicle operation.
- Benefits: Competitive pay, overtime opportunities, and a supportive team environment.
- Other info: Enjoy a positive work culture with opportunities for growth.
- Why this job: Be part of a dynamic team delivering excellent customer service every day.
- Qualifications: Strong admin and customer service skills; motor trade experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Join North West Trucks and become part of a professional, customer‑focused team supporting one of the region's leading commercial vehicle operations. We are looking for an organised and enthusiastic Service Receptionist / Administrator to join our busy depot in Northwich. This is a fantastic opportunity for someone with strong customer service and administrative skills who enjoys working in a fast‑paced environment.
Working Hours: Monday to Friday, 8.00 am to 5.30 pm or 7.00 am to 4.30 pm, Saturday morning on a rota basis, paid at overtime rate, 1 hour lunch break (unpaid).
Key Responsibilities:
- Greeting customers and handling service enquiries professionally.
- Booking vehicles into the workshop and managing service schedules.
- Liaising with workshop staff and keeping customers updated on progress.
- Processing job cards, invoices, and service documentation.
- Answering telephone calls and responding to emails.
- Maintaining accurate records and supporting the service department administration.
- Delivering excellent customer service at all times.
Qualifications:
- Previous experience in administration, reception, or customer service.
- Excellent communication and organisational skills.
- Confident using computer systems and Microsoft Office.
- Ability to work well under pressure and manage multiple tasks.
- A positive, team‑focused attitude.
- Experience within the motor trade or commercial vehicle industry is beneficial but not essential.
Service Desk Coordinator – Vehicle Workshop Admin in Northwich employer: Daf Trucks Uk Ltd
At North West Trucks, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Service Desk Coordinator in our Northwich depot, you will benefit from a strong emphasis on professional development, competitive pay, and a collaborative team culture that values customer service excellence. Join us to be part of a leading commercial vehicle operation that not only prioritises your growth but also offers a rewarding career path in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Coordinator – Vehicle Workshop Admin in Northwich
✨Tip Number 1
Get to know the company! Research North West Trucks and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of examples from your past experiences where you’ve gone above and beyond to help someone. Be ready to share these during your chat!
✨Tip Number 3
Be organised! Prepare a list of questions to ask during your interview. This shows that you’re proactive and serious about the role. Plus, it’ll help you get a better feel for the team and the work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Coordinator – Vehicle Workshop Admin in Northwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and administrative skills. We want to see how your experience aligns with the role of Service Desk Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our team and how you can contribute to our customer-focused environment.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and colleagues, make sure your application reflects your strong communication skills. Whether it’s through clear writing or a friendly tone, we want to see that you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Daf Trucks Uk Ltd
✨Know the Company
Before your interview, take some time to research North West Trucks. Understand their values, services, and what sets them apart in the commercial vehicle industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service Desk Coordinator, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues. Highlighting these skills will demonstrate that you're the right fit for their customer-focused team.
✨Be Organised and Prepared
Given the fast-paced environment, being organised is key. Bring a copy of your CV, a list of references, and any relevant documents. Also, prepare a few questions to ask about the role and the team. This shows that you're proactive and serious about the position.
✨Practice Common Interview Questions
Anticipate questions related to administration, handling service enquiries, and managing multiple tasks under pressure. Practising your responses can help you feel more confident and articulate during the interview. Remember, it's all about showcasing your ability to thrive in a busy environment!
