At a Glance
- Tasks: Assist customers with parts enquiries and ensure efficient supply of vehicle parts.
- Company: Join North West Trucks, a supportive team in the automotive industry.
- Benefits: OTE £38,000 to £41,000, pension contributions, and various employee discounts.
- Other info: Career development opportunities and a positive team culture await you.
- Why this job: Be part of a fast-paced environment and deliver outstanding customer service.
- Qualifications: Experience in parts advisory roles and excellent communication skills required.
The predicted salary is between 38000 - 41000 £ per year.
North West Trucks is looking for a motivated and customer‑focused Parts Advisor to join our busy Parts Hub in Huyton.
This is an exciting opportunity to become part of a professional and supportive team, providing exceptional service to our customers while ensuring the efficient supply of commercial vehicle parts.
If you are organised, enjoy working in a fast‑paced environment, and have a passion for delivering outstanding customer service, we would love to hear from you.
Hours: Monday to Friday, 7.30am to 5.30pm, Saturday (rota basis) 8.00am to 12.00pm – 45 hours per week plus overtime, 1 hour lunch break (unpaid).
Key Responsibilities
- Assisting customers and workshop colleagues with parts enquiries.
- Identifying and supplying the correct parts using manufacturer catalogues and systems.
- Processing customer orders accurately and efficiently.
- Receiving, checking, and storing deliveries.
- Maintaining stock accuracy and supporting stock control processes.
- Promoting parts sales and identifying opportunities to maximise customer satisfaction.
- Building and maintaining strong relationships with customers and colleagues.
- Ensuring the parts department operates efficiently while maintaining high standards of housekeeping and safety.
Qualifications
- Previous experience in a parts advisory role, ideally within the commercial vehicle, automotive, or agricultural sectors.
- Excellent customer service and communication skills.
- Strong organisational skills with attention to detail.
- Ability to work well under pressure in a busy environment.
- Good IT skills and experience using parts management systems.
- A positive, proactive approach and willingness to work as part of a team.
Compensation and Benefits
- Pension with North West Trucks contribution
- Career development opportunities
- Qualified Mental Health First Aiders
- Free will‑writing service
- Free mortgage advice service
- Free eye tests for VDU users
- Cycle to work scheme
- Credit Union at work
- On‑site parking (site specific)
- Employee discounts on a range of products and services including holidays, days out and supermarket shops
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Parts Advisor in Knowsley employer: Daf Trucks Uk Ltd
Daf Trucks UK Ltd is an exceptional employer located in Norwich, offering a supportive work culture that prioritises employee development and training. As a Local HGV Class 1 Driver & Workshop Assistant, you will enjoy a balanced work schedule from Thursday to Sunday, allowing for a fulfilling work-life balance while contributing to a dynamic team dedicated to excellence in customer service.
