Do you want to work in a fast paced, friendly, office environment? Due to substantial growth, we currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.
As a Customer Service Advisor, we can offer you:
- Salary of up to £26,000 (depending on your Customer Service Advisor experience)
- Quarterly team bonus of up to £1,250 (up to £5,000 a year)
- Excellent DAF Customer Service Advisor training & development opportunities – in house and manufacturer’s
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee recognition competitions
- Hosting our own mini events, food days and much more
- Team building activities offsite
- Employee assistance programme
- Career progression opportunities
- Pension
- Cycle to work scheme
Who are we looking for as a Customer Service Advisor:
- Most importantly, you’ll have a can do attitude.
- Enjoy troubleshooting and have the ability to think on your feet.
- A proven track record of providing world class customer service.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable speaking to clients on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
- Any experience of Fleet Management or the automotive sector would be an advantage but not essential.
- Full UK driving licence (preferred).
The Customer Service Advisor role / responsibilities include (but not limited to):
- To be a customer service champion.
- Ensure our clients fleet is compliant and they are adhering to their legal responsibilities.
- Own inspection and maintenance plan’s and communicate these to customers.
- Document all correspondence with clients in the appropriate system or database.
- General administration duties required for the smooth running of the Customer Service Department.
- Working Monday – Friday, 8am to 5pm.
Apply today to start your Customer Service Advisor journey with DAF Fleet Services.
Customer Service Advisor - DAF Fleet Services - Devizes employer: DAF Trucks Ltd
Ford and Slater is an exceptional employer, offering HGV Technicians a supportive work environment within a family-run business that values its employees. With competitive pay, extensive training opportunities, and a range of benefits including a pension scheme and employee assistance programs, we prioritise your professional growth and well-being. Join us at our Stockton dealership, where you can thrive in a collaborative culture while working on a diverse fleet of vehicles.
Some tips for your application 🫡
Show Your Can-Do Attitude:Make sure to highlight your positive mindset in your application. We love candidates who can tackle challenges head-on and bring a solution-oriented approach to the table!
Communicate Clearly:Since exceptional communication is key for this role, ensure your written application is clear and concise. Use straightforward language and avoid jargon to make your points stand out.
Tailor Your Experience:Even if you don’t have direct experience in fleet management, relate your previous customer service roles to the skills we’re looking for. Show us how your background makes you a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DAF Trucks Ltd
✨Show Your Can-Do Attitude
Make sure to convey your positive mindset during the interview. Share examples of how you've tackled challenges in the past, especially in customer service roles. This will demonstrate that you have the right attitude for a fast-paced environment.
✨Brush Up on Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions and even role-play with a friend to enhance your verbal skills. Don't forget to showcase your written communication abilities too!
✨Familiarise Yourself with Fleet Management
Even if you don't have direct experience, doing some research on fleet management and the automotive sector can give you an edge. Understanding the basics will help you answer questions more confidently and show your genuine interest in the field.
✨Demonstrate Organisational Skills
Prepare to discuss how you stay organised and manage your time effectively. You could share specific tools or methods you use to keep track of tasks, as this role requires a high level of organisation and the ability to work independently.
