At a Glance
- Tasks: Support the sales team with CRM management, reporting, and lead generation.
- Company: Join a dynamic company focused on commercial excellence and innovation.
- Benefits: Competitive salary, hybrid working, and excellent benefits package.
- Other info: Great opportunity for career growth and to work with cutting-edge AI tools.
- Why this job: Be at the heart of sales operations and drive real impact in a collaborative environment.
- Qualifications: Experience with HubSpot, strong analytical skills, and a knack for organisation.
The predicted salary is between 45000 - 55000 £ per year.
Job description
- Reports to: Chief Commercial & Operation Officer
- Purpose of the Role
The commercial operations executive plays a pivotal role in supporting the Commercial team by ensuring the smooth operation of sales processes, maintaining high-quality CRM data, pipeline support, research, lead generation, providing insightful reporting and dashboards, and pitch deck adaptations to enable the sales team to focus on revenue generation.
The role combines CRM administration, commercial reporting, sales administration, marketing support and AI-assisted sales enablement to improve productivity, pipeline management and customer engagement.
Key Responsibilities
- Commercial Operations
- Administrator for Hub Spot CRM, supporting the CRM & Data Lead in ensuring data accuracy, consistency and best practice.
- Maintain customer records, deals, contacts and company information.
- Allocate inbound enquiries and leads to the appropriate commercial team members.
- Monitor and report on lead response times and conversion rates.
- Support pipeline management and ensure opportunities progress through the correct sales stages.
- Assist with sales forecasting and pipeline reviews.
- Identify bottlenecks and recommend process improvements.
- Generate and send sales emails through Hub Spot sequences to aid lead generation.
- CRM & Data Management
- Maintain excellent CRM data quality.
- Develop processes to improve CRM adoption across the commercial team.
- Analyse data quality reports and recommend improvements.
- Support sales team in the management of customer segmentation and contact lists.
- Monitor activity logs, lifecycle stages, lead source fields, and deal pipelines for accuracy.
- Deliver user support & training to ensure Hub Spot is being used efficiently and effectively across the commercial team.
- Dashboards & Commercial Reporting
- Produce weekly and monthly sales dashboards.
Create reports covering
- Pipeline performance
- Sales activity
- Revenue performance
- Win/loss analysis
- Conversion rates
- Lead sources
- Customer acquisition
- Campaign performance
- Analyse commercial trends and provide actionable insights.
- Support board reporting and executive reporting.
- Utilise & regularly monitor Qlik BI Awards reporting dashboards to spot trends and deliver insights to the commercial team.
- Proposal & Sales Support
- Coordinate proposal production and presentation materials.
- Prepare quotations, contracts and supporting documentation.
- Support tender responses where required.
- Maintain proposal templates and case studies.
- Coordinate, create and adapt sales collateral and documentation, including pitch decks.
- Marketing & Campaign Support
- Work closely with the Marketing team to support lead generation campaigns.
- Build and manage campaign lists.
- Track campaign ROI and lead performance.
- Support email marketing activities through CRM.
- Ensure marketing-generated leads are followed up appropriately.
- Help organise webinars, events and commercial campaigns.
- Support team project management and task tracking via project management tools.
- AI & Sales Enablement
- Utilise AI tools to identify new prospects and market opportunities.
- Assist in building prospect lists using AI and automation tools.
- Support AI-assisted research for sales opportunities.
- Help automate routine sales administration tasks.
- Working closely with the CRM & Data Lead, recommend new AI tools that improve commercial efficiency.
- Commercial Analysis
- Analyse sales performance data.
- Identify trends and opportunities for growth.
- Support pricing analysis.
- Produce competitor intelligence reports.
- Monitor KPIs across the commercial function.
- Process Improvement
- Identify opportunities to automate administrative tasks.
- Document commercial processes.
- Support implementation of new systems and tools.
- Champion continuous improvement across the commercial function.
- Stakeholder Management
- Support the wider team where necessary.
- The role will Bridge Commercial and Digital whilst also requiring close liaison with Marketing, Finance and Operations.
- Provide excellent internal customer service.
- Assist with onboarding new commercial team members onto CRM systems and sales materials.
Person Specification
Essential
- Experience using Hub Spot
- Strong Excel and reporting skills, ability to interrogate data and write queries.
- Excellent analytical ability.
- Highly organised with strong attention to detail.
- Excellent written and verbal communication skills.
- Ability to prioritise multiple tasks.
- Strong administrative skills.
- Comfortable working with data and systems.
- Experience supporting a sales or commercial team.
Desirable
- Experience within a commercial, sales operations or revenue operations environment.
- Experience producing dashboards and management reports.
- Knowledge of marketing automation.
- Experience using AI productivity tools.
- Project coordination experience.
- Understanding of sales processes and customer journeys.
- Experience using BI reporting tools, ideally Qlik Sense BI
- #J-18808-Ljbffr
Commercial Operations Executive employer: D&AD
As a Commercial Operations Executive, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our hybrid working model allows for flexibility, while our commitment to continuous improvement and innovation ensures that you will be equipped with the latest tools and training to excel in your role. Join us to be part of a collaborative culture that values your contributions and fosters meaningful career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Executive
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Commercial Operations Executive at D&AD, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including D&AD. Tailor your message to explain why you’re drawn to them and how you can contribute as a Commercial Operations Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Commercial Operations Executive
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for D&AD:When writing your cover letter, make sure to tailor your message specifically for D&AD. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at D&AD
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show D&AD that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show D&AD that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with D&AD’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
