At a Glance
- Tasks: Provide admin support for adaptation works and liaise with contractors.
- Company: Join Dacorum Borough Council during an exciting period of change.
- Benefits: Permanent role with opportunities for growth and innovation.
- Other info: Opportunity to work in a dynamic environment with evolving councils.
- Why this job: Be part of shaping local services and making a real impact.
- Qualifications: Strong organisational and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Technical Support Officer – Property Services Planned and Adaptations Team
An exciting opportunity has arisen within the Property Services Planned and Adaptations Team for a Technical Support Officer. The role is permanent.
Responsibilities
- Provide office‑based administrative support to the coordination of adaptation works, including liaising with contractors, arranging appointments, and maintaining accurate records and systems.
- Support the delivery of major and minor adaptations across the Council’s housing stock, ensuring that processes are followed and progress is effectively tracked.
- Ensure compliance with Council policies, procedures, and relevant legislation, including the Equality Act 2010.
- Maintain accurate records and systems, and track progress of adaptation projects.
- Contribute to the resolution of complex customer enquiries and complaints, managing customer expectations professionally and empathetically.
Qualifications & Skills
- Strong organisational skills and ability to manage workloads effectively.
- Excellent written and verbal communication skills.
- Ability to build and maintain positive working relationships with colleagues, contractors, and stakeholders.
- Diplomatic and negotiative skills to achieve service objectives and performance targets.
- Knowledge of relevant legislation, including the Equality Act 2010, is beneficial.
A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
The deadline for applications will be midnight on the closing date shown in the advert details.
Information for applicants on Local Government Reorganisation – May 2026
The Council is going through a major change as part of Local Government Reorganisation (LGR) and devolution.
This means that the district and borough councils in Hertfordshire will be replaced by a smaller number of new unitary councils.
The aim is to make local government simpler and more efficient, improve services for residents, and bring decision‑making closer to the communities we serve.
If you join Dacorum Borough Council between now and 31 March 2028, you will move to a new organisation on 1 April 2028.
Your role will transfer to the new authority, but the way you work and who you report to may change.
While this may be different from what you are used to, it is also a rare and exciting opportunity to join Dacorum at a time of real change.
You will have the chance to help shape the future of local services and be part of building something new.
The new unitary councils will create opportunities for innovation, growth, and better public services, offering a more joined‑up and forward‑looking working environment for employees.
We are committed to supporting our staff and continuing to deliver high‑quality services for residents throughout this change.
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