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- Tasks: Lead service charge operations and ensure financial accuracy across housing portfolios.
- Company: Dacorum Borough Council, committed to high-quality resident services.
- Benefits: Permanent position with opportunities for professional growth and development.
- Other info: Join a dedicated team and contribute to strategic service development.
- Why this job: Make a real impact on community services while enhancing your management skills.
- Qualifications: Strong analytical skills and housing finance expertise required.
The predicted salary is between 40000 - 50000 £ per year.
Dacorum Borough Council is seeking a proactive Service Charge Manager to lead the delivery, accuracy and continual improvement of service charge operations across its housing portfolio. This pivotal role is responsible for overseeing the calculation, monitoring and reconciliation of all service charges, ensuring compliance with legislation, transparency for residents, and robust financial management.
As Service Charge Manager, you will work closely with finance, housing, property teams and external providers to produce clear, accurate budgets and statements, drive service improvements, enhance cost recovery, and support excellent customer experience. You will lead a dedicated team, champion best practice, and contribute to strategic service development within the Council.
This is an exciting opportunity for a forward‑thinking manager with strong analytical skills, housing finance expertise and a commitment to high‑quality resident services. Applicants must have a driving licence that is valid in the UK. A Basic DBS check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
Service Charge Manager employer: Dacorum Borough Council
Contact Detail:
Dacorum Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to meet potential employers.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to shine! Understand Dacorum Borough Council's mission and how your skills as a Service Charge Manager can contribute to their goals. Tailor your answers to show you’re the perfect fit.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've improved service charge operations in the past. We love seeing real-life results, so be ready to discuss your achievements and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for proactive candidates who are ready to make a difference in our community.
We think you need these skills to ace Service Charge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Charge Manager role. Highlight your analytical skills and any relevant housing finance expertise to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or improved service charge operations in the past.
Showcase Your Team Leadership: Since this role involves leading a dedicated team, be sure to mention your leadership style and any successful projects you've managed. We love to see how you champion best practices!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Dacorum Borough Council
✨Know Your Numbers
As a Service Charge Manager, you'll be dealing with budgets and financial statements. Brush up on your housing finance knowledge and be ready to discuss how you would ensure accuracy in service charge calculations. Familiarise yourself with relevant legislation too!
✨Showcase Your Leadership Skills
This role involves leading a dedicated team, so be prepared to share examples of how you've successfully managed teams in the past. Highlight your experience in driving service improvements and fostering a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential challenges in service charge operations and how you would tackle them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your Commitment to Residents
The role emphasises excellent customer experience, so be ready to discuss how you've prioritised resident needs in previous roles. Share specific examples of how you've enhanced transparency and communication with residents regarding service charges.