At a Glance
- Tasks: Lead a team in delivering essential Revenues and Benefits services to support residents and businesses.
- Company: Join a forward-thinking council committed to modern service delivery.
- Benefits: Enjoy flexible working, generous holidays, and a strong pension scheme.
- Other info: Opportunity for professional qualifications and hybrid working arrangements.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Two years' experience in Revenues or Benefits with strong leadership and communication skills.
The predicted salary is between 39089 - 41046 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
- Job reference: REQ
- Application closing date: 05/07/2026
- Salary: £39,089 to £41,046 per annum (inclusive of London Fringe Weighting)
- Package: Generous holiday entitlement - outstanding 17.1% employer contribution pension scheme - flexible working patterns - car salary sacrifice scheme
- Contractual hours: 37
- Basis: Full time
The Revenues and Benefits Service delivers the statutory functions of collecting Council Tax and Business Rates, alongside administering Housing Benefit and Council Tax Support. Following a review of the service, an exciting opportunity has arisen to join our Revenues and Benefits Team.
The Council is seeking a Team Leader with knowledge and experience in Revenues or Benefits, who can contribute to delivering the service in a modern and flexible way by working across all areas that support our residents and businesses. You will have at least two years’ experience within Revenues or Benefits, with detailed knowledge of at least one of these areas.
You will demonstrate strong leadership skills, with the ability to motivate, support, and develop a team in a high-pressure environment. You will possess excellent written and verbal communication skills and be able to engage effectively with a wide range of stakeholders. Strong customer service skills are essential, including patience and active listening to resolve queries from residents and businesses.
Working closely with other Team Leaders, you will support the delivery of ongoing training across the service and you will also play a key role in upskilling colleagues across the team. Your team will undertake a wide range of tasks, including processing Housing Benefit and Council Tax Support applications, as well as the collection of Council Tax and Business Rates.
In return, we offer flexible working arrangements, including hybrid working, and the opportunity to study for professional qualifications in Revenues and Benefits through the Institute of Revenues, Rating and Valuation (IRRV). We are particularly seeking someone with extensive knowledge of administering enforcement and collection activities for Council Tax and Business Rates and, depending on experience, either representing the Council in the Magistrates’ Court for non-payment cases or undertaking training to do so.
While we ideally seek candidates with extensive experience of enforcement of Council Tax and Business Rates, we also welcome applications from candidates with experience in either Council Tax or Benefits who demonstrate a strong willingness to learn and develop. While the service currently predominantly operates on a home-working basis, you will be required to attend Magistrates’ Court hearings (at least once per month). You will also be expected to attend the Forum in Hemel Hempstead as required to fulfil your role.
A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details.
Revenues and Benefits Team Leader employer: Dacorum Borough Council
As a leading local authority, we pride ourselves on being an excellent employer that values flexibility and employee development. Our Revenues and Benefits Team offers a supportive work culture with generous benefits, including a substantial pension contribution and opportunities for professional qualifications, all while making a meaningful impact in the community. Join us in Hemel Hempstead, where you can thrive in a dynamic environment that prioritises both personal growth and exceptional service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues and Benefits Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the Revenues and Benefits field. Attend local events or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in Revenues or Benefits. This can really set you apart during interviews and give you a chance to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get those applications in before the deadline!
We think you need these skills to ace Revenues and Benefits Team Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Revenues or Benefits. We want to see how your skills match the job requirements, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills:As a Team Leader, it’s crucial to demonstrate your leadership abilities. Share examples of how you've motivated and developed teams in high-pressure situations. We love to see candidates who can inspire others!
Communicate Clearly:Since excellent written communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically. Remember, we’re looking for someone who can engage effectively with a wide range of stakeholders.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dacorum Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Revenues and Benefits. Familiarise yourself with the key functions like Council Tax, Business Rates, and Housing Benefit. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team in high-pressure situations. Think about times when you motivated your team or resolved conflicts. This will demonstrate your ability to lead effectively, which is crucial for this position.
✨Engage with Stakeholders
Be ready to talk about your experience in engaging with various stakeholders. Whether it's residents or businesses, having a few anecdotes about how you've successfully communicated and resolved issues will highlight your customer service skills.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, and the council's approach to modernising services. This shows your interest in the role and helps you gauge if it's the right fit for you.
