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For Companies At a Glance
- Tasks: Join our team to help process Housing Benefit and Council Tax applications.
- Company: Be part of a dynamic Council team focused on community support and service delivery.
- Benefits: Enjoy flexible working options, full training, and opportunities for professional qualifications.
- Why this job: Make a real impact in residents' lives while developing valuable skills in a supportive environment.
- Qualifications: Good communication skills and a willingness to learn are essential; experience is a plus but not required.
- Other info: Four vacancies available; apply before the midnight deadline!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Permanent (4 vacancies)
Ref: F1029
The Revenues and Benefits Service provides the statutory functions of collecting Council Tax and Business Rates, alongside administering applications for Housing Benefit and Council Tax Support.
Following a review of the Service, an exciting opportunity has arisen to join the Revenues and Benefits Team. The Council are seeking four customer focused individuals who will be able to help us deliver the Service in a new way by working across all the areas that we deliver to residents.
You will have good written and verbal communication skills and should be able to communicate with a wide range of people. You should have patience with customers and good listening skills that can be used to resolve residents’ queries. You will have the ability to complete tasks in a pressurised environment and work with little supervision.
You will be required to work on a wide range of tasks including the processing of Housing Benefit applications, Council Tax Support applications and the collection of Council Tax and Business Rates.
In return, the Service will offer full training, access to flexible working (including hybrid working) and the opportunity to study for professional qualifications in Revenues and Benefits with the Institute of Revenues, Rating and Valuation.
While previous experience in a similar role is desirable, we welcome applications from candidates with transferable skills and a strong willingness to learn.
A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
The deadline for applications will be midnight on the closing date shown in the advert details. #J-18808-Ljbffr
Revenues and Benefits Officer employer: Dacorum Borough Council
Contact Detail:
Dacorum Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Revenues and Benefits Officer. Understanding the nuances of Council Tax, Business Rates, and Housing Benefit will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved issues in previous roles. This will highlight your ability to handle queries and communicate with a diverse range of people.
✨Tip Number 3
Research the latest trends and changes in local government revenues and benefits. Being informed about current policies can set you apart as a candidate who is proactive and engaged in the field.
✨Tip Number 4
Network with professionals in the Revenues and Benefits sector. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Revenues and Benefits Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Revenues and Benefits Officer. Emphasise your communication skills, ability to work under pressure, and any customer service experience.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your enthusiasm for the role and how your skills can contribute to the team. Use examples from your past experiences to demonstrate your capabilities.
Showcase Transferable Skills: If you lack direct experience in revenues and benefits, highlight transferable skills such as problem-solving, attention to detail, and customer service. Explain how these skills will help you succeed in this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dacorum Borough Council
✨Showcase Your Communication Skills
As a Revenues and Benefits Officer, you'll need to communicate effectively with a diverse range of people. During the interview, demonstrate your verbal and written communication skills by providing clear and concise answers. Consider using examples from past experiences where you successfully resolved customer queries.
✨Emphasise Your Customer Focus
This role requires a strong customer focus. Be prepared to discuss how you've handled challenging customer interactions in the past. Highlight your patience and listening skills, as these are crucial for resolving residents' queries effectively.
✨Demonstrate Your Ability to Work Under Pressure
The job involves working in a pressurised environment, so it's important to convey your ability to manage stress. Share specific examples of situations where you've successfully completed tasks under tight deadlines or high-pressure circumstances.
✨Express Your Willingness to Learn
While previous experience is desirable, a strong willingness to learn is equally important. Make sure to express your enthusiasm for the opportunity to study for professional qualifications and your eagerness to develop your skills in the Revenues and Benefits field.