At a Glance
- Tasks: Help local residents and businesses with Council Tax and Housing Benefit queries.
- Company: Join a supportive Council team dedicated to excellent customer service.
- Benefits: Full training, flexible working options, and professional qualification opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: No experience needed; just bring your communication skills and eagerness to learn.
The predicted salary is between 30000 - 40000 £ per year.
The Revenues and Benefits Service provides the statutory functions of collecting Council Tax and Business Rates, alongside administering applications for Housing Benefit and Council Tax Support.
Key Responsibilities
- Join the Revenues and Benefits Team to deliver an excellent service to local residents and businesses.
- Utilise good communication skills with a wide range of people, using both written and verbal communication.
- Demonstrate patience with customers and good listening skills to resolve residents’ queries.
- Complete tasks in a pressurised environment and work with little supervision.
- Process Housing Benefit applications, Council Tax Support applications, and collect Council Tax and Business Rates.
Qualifications and Checks
- Previous experience in a similar role is desirable, but applications from candidates with transferable skills and a strong willingness to learn are welcome.
- A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
Benefits
- Full training will be provided.
- Access to flexible working (including hybrid working).
- Opportunity to study for professional qualifications in Revenues and Benefits with the Institute of Revenues, Rating and Valuation.
Application Deadline and Conditions
- The deadline for applications will be midnight on the closing date shown in the advert details.
- The advert may close before the closing date if a large number of applications are received.
Revenues and Benefits Officer employer: Dacorum Borough Council
Join our dedicated Revenues and Benefits Team, where we prioritise customer service and community support. As an employer, we offer comprehensive training, flexible working arrangements, and the chance to pursue professional qualifications, all within a supportive work culture that values growth and development. Located in a vibrant community, this role provides a meaningful opportunity to make a positive impact on local residents and businesses.
