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- Tasks: Lead a team to maximise rent collection and support residents effectively.
- Company: Join a dynamic Council team focused on financial stability and community service.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Shape policies and improve services while helping residents sustain their tenancies.
- Qualifications: Experience in rent recovery and welfare benefits, with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for a Lead Officer to join our Rent and Income team. This is a key role in supporting the Council's financial stability while delivering a high-quality, customer-focused service to residents.
As Lead Officer, you will provide day-to-day leadership to a team of Income Officers, driving performance, maintaining high standards, and ensuring excellent service delivery. You will play a central role in maximising rent collection and reducing arrears, through the consistent and effective application of policies, procedures and systems.
You’ll also contribute to shaping and improving the service - developing policies, refining processes, and working collaboratively with internal teams and external partners to support residents and sustain tenancies.
We're looking for a confident and organised leader with strong experience in rent recovery and welfare benefits, ideally within a social housing environment. You’ll be comfortable managing complex cases with professionalism and empathy, while keeping a clear focus on performance and outcomes.
The successful candidate will be an effective communicator with strong interpersonal skills, able to build positive relationships with colleagues, residents and partners. You’ll be target-driven, proactive, and committed to delivering an efficient and customer-focused income service.
An Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. Applicants must have a driving licence that is valid in the UK.
Rent and Income Lead Officer employer: Dacorum Borough Council
Contact Detail:
Dacorum Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent and Income Lead Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Lead Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of rent recovery and welfare benefits. Be ready to share examples of how you've successfully managed complex cases in the past. This will show that you’re not just a talker, but someone who gets results!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Think about times when you’ve driven performance or improved service delivery. Highlight these experiences during interviews to demonstrate that you’re the confident and organised leader they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to the financial stability of the Council.
We think you need these skills to ace Rent and Income Lead Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in rent recovery and welfare benefits. We want to see how your skills align with the role of Lead Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Lead Officer, you'll be guiding a team, so it's crucial to demonstrate your leadership abilities. Share examples of how you've driven performance and maintained high standards in previous roles. We love to see proactive leaders in action!
Communicate Clearly: Effective communication is key in this role. When writing your application, ensure your language is clear and professional. We appreciate candidates who can convey their thoughts succinctly while still being personable.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dacorum Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of rent recovery and welfare benefits. Familiarise yourself with the policies and procedures relevant to the role, as well as any recent changes in legislation that could impact the service. This will show that you're proactive and serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you drove performance or improved service delivery. Be ready to discuss your approach to managing complex cases and how you maintain high standards while supporting your team.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role requires strong interpersonal skills, consider how you can demonstrate your ability to build positive relationships. You might want to prepare a few anecdotes that highlight your communication style and how it has benefited your previous teams or residents.
✨Be Customer-Focused
Remember that this role is all about delivering a high-quality service to residents. Think about how you can convey your commitment to customer service during the interview. Prepare to discuss how you've handled challenging situations with empathy and professionalism, ensuring that residents feel supported and valued.