Dacorum Borough Council is seeking a part-time Customer Service Representative to support residents, businesses and visitors. You will handle enquiries across phone, email and digital channels, assist with face-to-face appointments and welcome visitors at reception.
You will work in a busy contact centre, using CRM systems and digital tools, balancing empathy with efficiency. A flexible hybrid arrangement is available across Hemel Hempstead and surrounding locations.
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Hybrid Customer Experience Specialist — Resident Services employer: Dacorum Borough Council
Dacorum Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the Housing Options Service, you will have the opportunity to make a meaningful impact in the community while enjoying a collaborative environment with dedicated colleagues and partners. The council also provides various benefits, including flexible working arrangements and training opportunities, making it an ideal place for those looking to grow their careers in public service.
