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- Tasks: Lead and improve service charge operations for a housing portfolio.
- Company: Dacorum Borough Council, committed to high-quality resident services.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Join a forward-thinking team with opportunities for strategic development.
- Why this job: Make a real difference in residents' lives while enhancing your management skills.
- Qualifications: Strong analytical skills and housing finance expertise required.
Job DescriptionInternal Applicants only.
Permanent position.
Reference: H7171
Dacorum Borough Council is seeking a proactive Service Charge Manager to lead the delivery, accuracy and continual improvement of service charge operations across its housing portfolio. This pivotal role is responsible for overseeing the calculation, monitoring and reconciliation of all service charges, ensuring compliance with legislation, transparency for residents, and robust financial management.
As Service Charge Manager, you will work closely with finance, housing, property teams and external providers to produce clear, accurate budgets and statements, drive service improvements, enhance cost recovery, and support excellent customer experience. You will lead a dedicated team, champion best practice, and contribute to strategic service development within the Council.
This is an exciting opportunity for a forwardâthinking manager with strong analytical skills, housing finance expertise and a commitment to highâquality resident services.
Applicants must have a driving licence that is valid in the UK.
A Basic DBS check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
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Contact Detail:
Dacorum Borough Council Recruiting Team
How to prepare for a job interview at Dacorum Borough Council
â¨Know Your Numbers
As a Service Charge Manager, you'll be dealing with budgets and financial statements. Brush up on your analytical skills and be ready to discuss how you would approach the calculation and reconciliation of service charges. Prepare examples from your past experience where you've successfully managed budgets or improved financial processes.
â¨Understand the Legislation
Familiarise yourself with the relevant legislation surrounding service charges and housing finance. Be prepared to discuss how you ensure compliance and transparency for residents in your previous roles. This shows that youâre not just knowledgeable but also proactive about legal requirements.
â¨Showcase Your Leadership Skills
You'll be leading a dedicated team, so think about your leadership style and how you can champion best practices. Prepare to share specific examples of how you've motivated teams in the past, driven service improvements, or contributed to strategic developments within an organisation.
â¨Customer Experience Matters
Excellent customer experience is key in this role. Think about how youâve enhanced customer satisfaction in previous positions. Be ready to discuss strategies you've implemented to improve resident services and how you measure success in customer experience.