Dacorum Borough Council in Hemel Hempstead is seeking a Customer Service Representative for our busy contact centre, handling enquiries by phone, email and digital channels, plus reception and support for pre-booked appointments. You will listen, ask effective questions, determine customer needs and aim to resolve at first contact or refer to the right service.
You will use council systems, protect data and learn new digital tools to improve the customer experience for residents, businesses and
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Hybrid Customer Service Advisor – Local Government in Hemel Hempstead employer: Dacorum Borough Council
Dacorum Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the Housing Options Service, you will have the opportunity to make a meaningful impact in the community while enjoying a collaborative environment with dedicated colleagues and partners. The council also provides various benefits, including flexible working arrangements and training opportunities, making it an ideal place for those looking to grow their careers in public service.
