At a Glance
- Tasks: Provide outstanding customer service and assist with box office and bar duties.
- Company: Join the vibrant team at The Old Town Hall, a renowned arts centre.
- Benefits: Gain valuable skills in theatre hospitality with flexible casual hours.
- Other info: Work evenings and weekends during busy theatre seasons for a dynamic experience.
- Why this job: Be the face of an exciting venue and enhance your customer service experience.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 31500 - 38500 £ per year.
The Old Town Hall in Hemel Hempstead is a thriving arts centre with a local, regional and national reputation. We are seeking friendly and enthusiastic Front of House Assistants to join our team.
As the face of The Old Town Hall, our Front of House Assistants provide our customers with outstanding service in answering enquiries, coordinating our box office, and serving drinks at our bars. This is a great opportunity to acquire skills in all areas of theatre hospitality. Whilst some experience in customer service, bar service and/or sales would be desirable, it is not essential, as we provide all training.
Specific duties include, but are not restricted to:
- Overseeing the health and safety of audiences and visitors
- Answering questions/queries and promoting the service to customers
- Taking customer bookings and issuing tickets on the door as well as serving on the bar
Casual Front of House Assistants work evenings and weekends during our busy theatre seasons. Shifts may vary between three to five hours on weekday evenings and three to eight hours on Saturdays and occasional Sundays.
For licensing compliance, applicants must be over 18 years of age. A Basic check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
Ready to shine in our historic venue? Please use your covering letter to show how you meet the essential requirements of the role specified in the Person Specification and Job Description. Failure to complete this will prevent us from shortlisting you.
The deadline for applications will be midnight on the closing date shown in the advert details. Interviews Date(s): Monday 14th & Wednesday 16th September 2026.
If you join Dacorum Borough Council between now and 31 March 2028, you will move to a new organisation on 1 April 2028. Your role will transfer to the new authority, but the way you work and who you report to may change. While this may be different from what you are used to, it is also a rare and exciting opportunity to join Dacorum at a time of real change.
We are committed to supporting our staff and continuing to deliver high-quality services for residents throughout this change. Together, we are building a better future.
Front of House Assistant employer: Dacorum Borough Council
Dacorum Borough Council is an excellent employer, offering a unique opportunity to be part of a transformative digital improvement programme that enhances both employee and customer experiences. With a focus on innovation and collaboration within the Digital, Data and Technology Team, employees are empowered to develop their skills and contribute meaningfully to the community. The supportive work culture and the chance to shape the future of local services make Dacorum an attractive place for those seeking rewarding employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Dacorum Borough Council and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Dacorum Borough Council that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Dacorum Borough Council.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Dacorum Borough Council get a sense of who you are beyond your experience!
How to prepare for a job interview at Dacorum Borough Council
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Dacorum Borough Council and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
