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- Tasks: Deliver outstanding customer service across multiple channels and help our community.
- Company: Join Dacorum Borough Council, a supportive and collaborative team.
- Benefits: Competitive salary, flexible hybrid working, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Good education in English and Maths, strong communication, and IT skills.
- Other info: Flexible shifts and the chance to work from home or in the office.
The predicted salary is between 24000 - 28000 £ per year.
Customer Service Representative
Dacorum Borough Council
- Dacorum, Hertfordshire
- £28,099-33,642 per year
- Contract
- Full-time
Customer Service Representative Job description
1 Year Fixed Term Contract
Ref: CS010
We are thrilled to offer an exciting opportunity for an enthusiastic individual with a passion for delivering outstanding customer service to join our team. If you\\\’re someone who enjoys helping others and thrives in a fast-paced, collaborative environment, we want to hear from you.
As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive the best possible service across multiple channels, including telephone, face-to-face interactions, and email.
It is essential that you can demonstrate you have a good level of general education, including English and Maths, as well as excellent communication skills. In addition to proficient IT skills, you should have experience of delivering customer service to a high standard and be able to demonstrate good listening and questioning skills.
The role offers a flexible hybrid working arrangement, where once trained you will have the opportunity to work from home or within the Council offices. Flexibility in shift patterns and the ability to work in Hemel Hempstead, Berkhamsted, or Tring is required.
The deadline for applications will be midnight on the closing date shown in the advert details.
Dacorum Borough Council
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Customer Service Representative employer: Dacorum Borough Council
Contact Detail:
Dacorum Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Dacorum Borough Council and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with answering questions on the spot.
✨Tip Number 3
Show off your flexibility! Highlight your ability to adapt to different working environments, whether it's from home or in the office. Mention any previous experiences where you've successfully navigated changing circumstances.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for helping others in your application. We want to see that you genuinely enjoy delivering outstanding customer service, so share any relevant experiences that showcase this passion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills and experiences that align with the job description, especially your communication and IT skills.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Dacorum Borough Council
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what excellent service looks like and be ready to share examples from your past experiences where you went above and beyond for a customer.
✨Show Off Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or resolving conflicts, showcasing your listening and questioning skills.
✨Familiarise Yourself with the Council's Values
Research Dacorum Borough Council and its values. Being able to align your answers with their mission will show that you’re genuinely interested in the role and understand the importance of community service.
✨Prepare for Hybrid Working Questions
Given the flexible working arrangement, think about how you would manage your time and productivity while working from home. Be ready to discuss your experience with remote work and how you stay organised in a hybrid environment.