Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to maximise rent collection and support residents effectively.
- Company: Join a dedicated Council team focused on financial stability and community service.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and impactful work.
- Why this job: Be a key player in enhancing services and supporting your community.
- Qualifications: Experience in rent recovery and welfare benefits, with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
We have an exciting opportunity for a Lead Officer to join our Rent and Income team. This is a key role in supporting the Council's financial stability while delivering a high-quality, customer-focused service to residents.
As Lead Officer, you will provide day-to-day leadership to a team of Income Officers, driving performance, maintaining high standards, and ensuring excellent service delivery. You will play a central role in maximising rent collection and reducing arrears, through the consistent and effective application of policies, procedures and systems.
You’ll also contribute to shaping and improving the service—developing policies, refining processes, and working collaboratively with internal teams and external partners to support residents and sustain tenancies.
We're looking for a confident and organised leader with strong experience in rent recovery and welfare benefits, ideally within a social housing environment. You’ll be comfortable managing complex cases with professionalism and empathy, while keeping a clear focus on performance and outcomes.
The successful candidate will be an effective communicator with strong interpersonal skills, able to build positive relationships with colleagues, residents and partners. You’ll be target-driven, proactive, and committed to delivering an efficient and customer-focused income service.
An Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. Applicants must have a driving licence that is valid in the UK.
Rent and Income Lead Officer in Bourne End employer: Dacorum Borough Council
Contact Detail:
Dacorum Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent and Income Lead Officer in Bourne End
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Lead Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of rent recovery and welfare benefits. Be ready to discuss how you've tackled complex cases in the past, showcasing your empathy and professionalism. We want to see that you can lead a team while keeping a focus on performance!
✨Tip Number 3
Showcase your communication skills! During interviews, highlight examples of how you've built positive relationships with colleagues and residents. This is key for a role that requires collaboration with internal teams and external partners.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and committed to delivering a top-notch income service.
We think you need these skills to ace Rent and Income Lead Officer in Bourne End
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in rent recovery and welfare benefits. We want to see how your skills align with the role of Lead Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Lead Officer, you'll be guiding a team, so it's crucial to demonstrate your leadership experience. Share examples of how you've driven performance and maintained high standards in previous roles. We love to see proactive leaders!
Communicate Clearly: Effective communication is key in this role. When writing your application, ensure your language is clear and professional. We appreciate candidates who can convey their thoughts succinctly while still being personable.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dacorum Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of rent recovery and welfare benefits, especially in a social housing context. Familiarise yourself with the policies and procedures relevant to the role, as this will show that you're serious about the position and understand the challenges involved.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight how you drove performance and maintained high standards, as this is crucial for the Lead Officer role. Be ready to discuss how you can motivate and support your team.
✨Demonstrate Empathy and Communication
Since the role involves working closely with residents, practice articulating how you handle complex cases with professionalism and empathy. Think of specific instances where you've built positive relationships with colleagues or clients, as strong interpersonal skills are key to success in this position.
✨Be Target-Driven and Proactive
Prepare to discuss how you've met targets in previous roles and what strategies you used to stay proactive. This could include examples of how you maximised rent collection or reduced arrears. Showing that you have a results-oriented mindset will resonate well with the interviewers.