At a Glance
- Tasks: Deliver exceptional customer service and manage domestic operations efficiently.
- Company: Join DACHSER, a global leader in logistics with a supportive team culture.
- Benefits: Enjoy 25 days annual leave, free parking, and exclusive employee discounts.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be part of a dynamic team shaping the future of logistics.
- Qualifications: Experience in European Road Operations and strong customer focus required.
The predicted salary is between 30000 - 42000 £ per year.
Job ID: 5263
Work Model: Full-Time
Contract Type: Permanent
Job Category: Land Transport / Freight Forwarding
Contract: Permanent
Hours: Monday - Friday 08:00-17:00
Why Join DACHSER
At DACHSER we are a global family powering over 83 million shipments every year from fashion to life‑saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected. What really sets us apart is our people. Your ideas matter, your energy fuels success, and you’ll be part of a fast‑paced supportive team shaping the future of logistics.
Purpose Of the Role
To deliver a customer‑focused high‑quality service that meets the needs and expectations of our clients. Ensure adherence to local production quality control standards to maximise profitability, enhance service quality and support the strategic objectives of the branch.
Responsibilities
- Maintain high‑quality standards and always deliver exceptional customer service.
- Efficiently respond to customer and network requests for domestic operations, providing cost‑effective solutions while ensuring operational and service deadlines are met.
- Ensure strict adherence to standard operating procedures (SOPs) across all processes.
- Ensure full compliance with internal and external customs regulations and paperwork requirements.
- Translate, analyse and deliver customer requirements through effective operational and service management.
- Effectively manage suppliers to minimise costs without compromising service quality.
- Maximise profit opportunities while maintaining high standards of quality.
- Liaise with departments in Rochdale and the wider network to maintain strong working relationships and ensure smooth operations.
- Oversee domestic trailer management, including auditing late departures.
- Maintain domestic vehicle departure times, monitor load‑yield targets and ensure network quality objectives are met.
- Ensure domestic gross profit margins (CM3) are maintained on all operational cost centres.
- Deliver accurate and timely PQC (Performance Quality Control) reports including transit times, flow rates and damage reports for deliveries.
The ideal candidate will have:
- At least 2 years of experience in European Road Operations (desirable).
- Strong geographical knowledge of Europe (desirable).
- Commercial acumen with the ability to maximise profit while maintaining quality in the export business.
- The ability to work efficiently under pressure and meet tight deadlines.
- A calm and organised approach with the ability to manage workload and maximise personal productivity.
- A strong customer focus and commitment to delivering excellent service.
- Exceptional communication and presentation skills.
- Problem‑solving capabilities and strong analytical skills.
- A thorough understanding of European Road Operations with a proven track record (desirable).
- Impeccable attention to detail and a high level of accuracy.
- Organisational skills to manage a high volume of customer requests efficiently.
- The ability to work independently, take ownership and deliver a high‑quality service to customers.
- Excellent IT skills including proficiency in relevant software and systems.
- Experience working in a fast‑paced dynamic environment.
- A proven track record in customer account management (desirable).
- Experience in delivering against key performance indicators (KPIs) for quality and service (desirable).
- Previous experience in driver and transport supplier management (desirable).
Benefits That Support You
- Free Car Parking – hassle‑free parking every day so your commute is stress‑free.
- 25 days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance – Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme – confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts – from day one access to exclusive deals on holidays, fashion, supermarkets, gyms, insurance and more.
- Pension Plan – a flexible tax‑efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks – free eye tests and money‑off vouchers to keep you feeling your best.
- Internal Referral Fees – earn rewards by referring great talent.
- Long Service Awards – celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family
At DACHSER everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us logistics is a people business and we can’t wait to meet you.
Outbound Administrator in Rochdale employer: DACHSER
At DACHSER, we pride ourselves on being a global family that values each team member's contributions, fostering a collaborative and dynamic work environment in Dartford. With a commitment to employee growth and development, we offer opportunities for career advancement while ensuring a supportive atmosphere where your ideas can thrive. Join us to be part of a leading logistics provider that not only moves goods but also empowers its people to shape the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Administrator in Rochdale
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at DACHSER. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching DACHSER’s values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in being part of our global family!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits right there.
We think you need these skills to ace Outbound Administrator in Rochdale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Outbound Administrator role. Highlight your experience in European Road Operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background aligns with DACHSER's mission. Keep it concise but impactful—show us what makes you unique!
Showcase Your Customer Focus:Since delivering exceptional customer service is key, include examples of how you've gone above and beyond for clients in your previous roles. We love seeing candidates who truly understand the importance of customer satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our DACHSER family!
How to prepare for a job interview at DACHSER
✨Know Your Stuff
Before the interview, brush up on your knowledge of European Road Operations and logistics. Familiarise yourself with DACHSER's services and values, as well as their approach to customer service. This will show that you're genuinely interested in the role and understand what it entails.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully tackled challenges in a fast-paced environment. Highlight how you managed tight deadlines or improved service quality. This will demonstrate your ability to think on your feet and deliver results under pressure.
✨Communicate Clearly
Since exceptional communication is key for this role, practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions. This will help you build rapport with the interviewer and showcase your strong interpersonal skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific challenges the Outbound Administrator might face. This not only shows your enthusiasm for the position but also helps you gauge if DACHSER is the right fit for you.
