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- Tasks: Lead and develop export customs clearance teams in a fast-paced environment.
- Company: Join DACHSER, a top global logistics provider with a supportive culture.
- Benefits: Enjoy 25 days annual leave, free parking, and employee discounts.
- Why this job: Make an impact in logistics while developing your leadership skills.
- Qualifications: Proven leadership experience and knowledge of customs procedures preferred.
- Other info: Be part of a diverse team that values innovation and success.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Job ID: 5277 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customs clearance
Purpose Of the Role: The Export Customs Manager leads and develops the central customs clearance team, promoting a people‑focused, customer‑centric culture while driving efficiency in a fast‑paced environment. Working closely with internal and external stakeholders, the role ensures high‑quality, compliant export clearance services—primarily for road movements—through effective process optimisation, risk mitigation, and continuous improvement. As part of the Customs leadership team, the Export Customs Manager supports the delivery of market‑leading services by developing capable teams and ensuring operational deadlines and regulatory requirements are consistently met.
Responsibilities
- Lead and manage multiple export customs clearance teams in a fast‑paced operational environment.
- Collaborate with the Shared Service Centre Manager, Customs to support the structure, development, and growth of the national customs function.
- Drive team performance through coaching, training, appraisal, and effective absence management.
- Optimise processes and resource utilisation to improve efficiency, control costs, and maintain service quality.
- Ensure full compliance with customs legislation, internal policies, standard operating procedures, and AEO requirements, promoting a strong risk mitigation culture.
- Support supervisors with escalations and ensure operational and service deadlines are consistently met.
- Build strong relationships with internal stakeholders, external customers, and customs authorities including HMRC and associated agencies.
- Monitor and support the achievement of KPIs and operational performance targets across export teams.
- Support internal and external AEO audits as required.
- Promote Dachser values and maintain high standards of Health and Safety, BRC, and ISO 9001 compliance, ensuring a safe working environment for all employees.
The ideal candidate will have
- Proven people management and leadership experience.
- Experience in a customs‑related role and/or transport and logistics background (desirable).
- Good understanding of customs procedures, formalities, and third‑country regulations (desirable).
- Confident user of Microsoft Office and Datafreight, with working knowledge of the UK CDS system and other customs software (desirable).
- Strong awareness of global geography.
- Highly adaptable and able to perform effectively in pressurised environments.
- Self‑motivated with the ability to take ownership and resolve issues efficiently.
- Excellent problem‑solving, analytical, and decision‑making skills.
- High attention to detail with strong levels of accuracy.
- Excellent communication skills, able to adapt style and approach to different audiences.
- Strong relationship‑building and influencing skills across all levels of the organisation.
- Customer‑focused, with a passion for delivering high‑quality service and a supportive, coaching leadership style.
Benefits That Support You
- Free Car Parking — hassle‑free parking every day, so your commute is stress‑free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan — a flexible, tax‑efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks — free eye tests and money‑off vouchers to keep you feeling your best.
- Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards — we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
Customs Manager - Exports in Northampton employer: DACHSER
Contact Detail:
DACHSER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Manager - Exports in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customs field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching DACHSER and understanding their values and operations. Tailor your answers to show how your experience aligns with their mission of delivering high-quality service and fostering a supportive team culture.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles, especially in customs or logistics. This will demonstrate your analytical abilities and decision-making skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the DACHSER family.
We think you need these skills to ace Customs Manager - Exports in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customs Manager role. Highlight your experience in customs clearance and people management, as these are key for us at DACHSER. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for logistics and how you can contribute to our team. Mention any relevant experience with customs procedures and your approach to leading teams in a fast-paced environment.
Showcase Your Soft Skills: We love candidates who can communicate effectively and build strong relationships. In your application, highlight your problem-solving abilities and how you've successfully managed teams or projects in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our DACHSER family!
How to prepare for a job interview at DACHSER
✨Know Your Customs Inside Out
Make sure you brush up on customs procedures and regulations, especially those relevant to exports. Being able to discuss specific customs legislation and how it impacts operations will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your coaching and training experiences, as well as how you've driven performance and managed challenges. This will demonstrate your capability to lead the customs clearance team effectively.
✨Build Relationships Before You Even Start
Research DACHSER's values and their approach to stakeholder relationships. Be ready to discuss how you would build strong connections with internal teams and external partners, including customs authorities. This shows you're aligned with their customer-centric culture.
✨Be Ready for Problem-Solving Scenarios
Think of a few challenging situations you've faced in previous roles and how you resolved them. The interviewers will likely want to see your analytical and decision-making skills in action, so be prepared to share these stories confidently.