At a Glance
- Tasks: Manage customer service operations and ensure top-notch support for shipments.
- Company: Join DACHSER, a global leader in logistics with a supportive team culture.
- Benefits: Enjoy 25 days leave, free parking, health perks, and employee discounts.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Be part of a dynamic team shaping the future of logistics.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 27900 - 34100 £ per year.
Job ID: 7314 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service; Assistance / Administration / Office Management
Location: Northampton
Why Join DACHSER? At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role: To manage the administration of European and UK road customer service operations in line with customer requests and network standards. To provide administration in a cost effective and efficient manner. Maximising profit whilst promoting quality and service.
Responsibilities:
- Administration of Export, Import and UK shipments using the Dachser IT system and Active Report.
- Ensure compliance of standard operating procedures.
- Helping forward Customs issues to client handlers.
- Maintain quality standards and excellent customer service.
- Ensure that profit is maximised at all opportunities without compromising quality.
- To produce identified Key Performance Indicators for the Outbound and Inbound customer service activity.
- To liaise with other departments in Northampton and the UK as well as other branches in the network ensuring good working relations.
- To produce and administer quality and production control reports.
- Facilitating final checks of customs shipments on internal customs systems.
- To communicate and co-ordinate with internal departments to ensure that the agreed service levels are met.
- To proactively inform the customer of any issues or deviations to the shipment process via our event management system.
- To respond promptly and accurately to customer enquiries.
- To record accurately all actions taken so that they can be reviewed and analysed.
- Error report management utilising the Active Report system.
- To develop a culture of trust both within and outside the immediate team in the pursuit of delivering a quality service to the customer.
- Providing supporting documentation to clients on request.
The ideal candidate will have:
- Exceptional communication skills.
- The ability to work effectively under pressure.
- Strong planning and organisational capabilities.
- An innovative, persuasive, motivational, and persistent approach.
- Comprehensive geographical knowledge of the UK and Ireland.
- A strong customer service orientation with the capacity to tailor communication styles to suit diverse clients.
- Proficiency in IT systems and relevant software applications.
- Proven experience in customer service.
- Relevant experience within the logistics sector.
Benefits That Support You:
- Free Car Parking — hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks — free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards — we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family: At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
Customer Service Administrator (Outbound) in Northampton employer: DACHSER
DACHSER is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in Dartford. With benefits like generous annual leave, free car parking, and a commitment to diversity, DACHSER fosters an environment where your contributions are valued and your career can flourish within the dynamic logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Outbound) in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DACHSER. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DACHSER before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator (Outbound) in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DACHSER:Your cover letter is your chance to shine! Tell us why you want to work at DACHSER specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DACHSER!
How to prepare for a job interview at DACHSER
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
