Customs Supervisor in Milton Keynes

Role: Customs Supervisor Contract: Permanent Hours: Monday – Friday 1200-2100 or 1300-2200 Location: Northampton Why Join DACHSER? At DACHSER, we’re a global family powering over 83 million shipments every year - from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods - we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics. Purpose Of the Role: Reporting to the Export Customs Manager, the Export Customs Supervisor ensures the export customs team runs efficiently, compliantly, and in line with all regulatory requirements. With a strong focus on road-freight clearances, the role is responsible for delivering a high-quality service to customers across a range of export processes. A key part of the position is supporting new team members, refining workflows, and driving continuous improvement to optimise team performance. Key Responsibilities: • Supervising the export customs team in a fast-paced environment • Managing daily export operations when the Export Customs Manager is absent • Providing effective customs solutions to meet service and operational deadlines • Reviewing and improving processes without compromising quality • Allocating tasks and overseeing daily declaration management • Producing and monitoring KPIs to ensure targets are achieved • Supporting the team with day-to-day issues and queries • Ensuring smooth handovers between shifts • Maintaining compliance with Customs, AEO, and SOP requirements • Working closely with internal teams, external customers, and customs authorities (HMRC, Border Force, DEFRA) • Liaising with Head Office in Kempten on customs matters when required • Promoting DACHSER values and supporting staff coaching, integration, and performance • Managing absence records and contributing to appraisals • Upholding Health