At a Glance
- Tasks: Manage key accounts and provide exceptional support in a fast-paced environment.
- Company: Join DACHSER, a global leader in logistics with a supportive team culture.
- Benefits: Enjoy 25 days annual leave, free parking, and exclusive employee discounts.
- Other info: Diversity and inclusion are at our core; everyone is welcome here.
- Why this job: Make a real impact by nurturing customer relationships and supporting business growth.
- Qualifications: Strong communication skills and a proactive approach to customer service.
The predicted salary is between 25185 - 32000 £ per year.
Job ID: 6611 | Location: Dartford, Dartford Logistics Centre, DACHSER Ltd. | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service
Role: Customer Service Administrator – Outbound
Contract: Permanent
Hours: Monday – Friday 0830-1730
Location: Dartford
Why Join DACHSER? At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role: You will play a crucial role in Key Account Management Administration, ensuring smooth onboarding of new customers and developing strong, lasting relationships. Managing both customer service and system administration through internal DACHSER platforms, you will support business growth by efficiently handling multiple tasks and meeting deadlines.
Responsibilities:
- Manage key account administration and provide exceptional support to outbound customer service operations.
- Onboard new customers and nurture ongoing relationships to develop the business.
- Administer shipments and operations using internal DACHSER IT systems.
- Maintain high-quality standards while managing group inboxes and responding promptly to customer needs.
- Collaborate with various internal teams to ensure seamless service delivery.
- Oversee system administration tasks to support efficient logistics processes.
- Meet deadlines and multitask effectively in a fast-paced environment.
- Proactively communicate any shipment issues or deviations to customers using event management systems.
- Accurately record and document all activities to support quality control and reporting.
The ideal candidate will have:
- Demonstrates a proven track record in delivering excellent customer service with strong communication skills and a proactive approach.
- Skilled in developing and maintaining strong customer relationships.
- Organised and able to multitask efficiently while meeting deadlines.
- Comfortable with system administration and internal logistics platforms.
- IT literate, confident in Microsoft Office (Excel, Word, Outlook), and quick to adapt to new software.
- Knowledge of customs processes, and import/export procedures is a plus but not essential.
Benefits That Support You: At DACHSER, we believe in taking care of our people - inside and outside of work. Here’s what you can enjoy as part of our team:
- Free Car Parking - hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan - a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks - free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards - we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family: At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
Customer Service Administrator - Outbound in Dartford employer: DACHSER
At DACHSER, we pride ourselves on being a global family that values each team member's contributions, fostering a collaborative and dynamic work environment in Dartford. With a commitment to employee growth and development, we offer opportunities for career advancement while ensuring a supportive atmosphere where your ideas can thrive. Join us to be part of a leading logistics provider that not only moves goods but also empowers its people to shape the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Outbound in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DACHSER. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DACHSER before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Outbound in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DACHSER:Your cover letter is your chance to shine! Tell us why you want to work at DACHSER specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DACHSER!
How to prepare for a job interview at DACHSER
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
