At a Glance
- Tasks: Provide effective road charter solutions and ensure high-quality customer service.
- Company: Join DACHSER, a top global logistics provider with a supportive team culture.
- Benefits: Enjoy 25 days annual leave, free parking, and exclusive employee discounts.
- Other info: Diversity and inclusion are at our core; we can't wait to meet you!
- Why this job: Be part of a fast-paced environment that values your ideas and energy.
- Qualifications: 5 years' experience in European Charter roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Job ID: 6658 | Location: Dartford, Dartford Logistics Centre, DACHSER Ltd. | Work Model: Full-Time | Contract Type: Permanent | Job Category: Land Transport / Freight Forwarding
Role: Charter Operator
Contract: Permanent
Hours: Monday – Friday 0900-1800
Location: Dartford
Why Join DACHSER? At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected. What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Purpose Of the Role: To provide effective road charter solutions in response to customer and internal department requests, including Sales, Cargo Plus, and European and UK dispatch teams. The role is responsible for sourcing cost-effective and efficient transport solutions that maximise profit, while maintaining high standards of quality, service, and customer satisfaction.
Responsibilities:
- Respond promptly and efficiently to customer requests for charter services, delivering cost-effective and operationally efficient transport solutions.
- Ensure compliance with standard operating procedures (SOPs), maintaining high quality standards and excellent customer service at all times.
- Develop and maintain a comprehensive charter supplier database, ensuring access to a wide range of reliable and cost-effective service providers.
- Build and manage strong supplier relationships to control costs, maximise service performance, and support long-term sustainability.
- Ensure all reporting requirements are completed accurately and on time, with charter documentation processed efficiently and maintained to a high standard.
- Identify opportunities to maximise profitability while maintaining service quality and meeting customer expectations.
- Carry out accurate administrative tasks, including updating shipment statuses, obtaining and filing Proofs of Delivery (PODs), processing invoices, and preparing customer quotations.
- Monitor customer compliance with export documentation requirements to support smooth and error-free customs clearance.
- Provide guidance and assistance on customs documentation requirements, helping to resolve customs-related issues and minimise delays to export shipments.
- Complete Brexit-related administrative activities, including entering information into Government Gateway systems and updating customs data on processed shipments.
- Communicate effectively with internal departments including Export Customer Service, Warehouse, Transport, Customs, and Sales teams, as well as colleagues across UK and European branch networks.
- Support the efficient movement of freight by coordinating with internal and external stakeholders to ensure customer requirements are met and service levels maintained.
The Ideal Candidate Will Have:
- Excellent verbal and written communication skills.
- Strong planning, organisation, and time management abilities.
- A proactive approach with strong problem-solving skills.
- High attention to detail and accuracy.
- Good IT skills, including Microsoft Office applications.
- A customer-focused mindset with a commitment to excellent service.
- The ability to adapt and work effectively in a fast-paced environment.
- A confident, professional, and approachable manner.
- At least 5 years' experience in a European Charter role, ideally within a large logistics organisation.
- Good knowledge of European geography and transport networks.
- Strong commercial awareness and an understanding of profitability within the charter market.
- The ability to work under pressure and meet deadlines.
- Strong analytical skills and sound decision-making ability.
- A good understanding of the European charter sector and its operational requirements.
Benefits That Support You:
- Free Car Parking — hassle-free parking every day, so your commute is stress-free.
- 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
- Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
- Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
- Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
- Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
- Health Perks — free eye tests and money-off vouchers to keep you feeling your best.
- Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
- Long Service Awards — we celebrate and reward your loyalty and commitment over time.
Join Our Inclusive Family: At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.
Charter Operator in Dartford employer: DACHSER
At DACHSER, we pride ourselves on being a global family that values each team member's contributions, fostering a collaborative and dynamic work environment in Dartford. With a commitment to employee growth and development, we offer opportunities for career advancement while ensuring a supportive atmosphere where your ideas can thrive. Join us to be part of a leading logistics provider that not only moves goods but also empowers its people to shape the future of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Charter Operator in Dartford
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like DACHSER.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by DACHSER. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Charter Operator in Dartford
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at DACHSER, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at DACHSER and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into DACHSER. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at DACHSER
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at DACHSER.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to DACHSER.
